Our client is a leading WordPress page builder plugin. They are looking for
Technical Support Agents. These are full-time, home office based positions
providing technical support via chat or email during regular working hours.
As Tier 1 support you will learn how to review, analyze, and resolve a variety
of customer issues, quickly, and professionally, and will communicate in
English with web professionals from around the world, via tickets, emails, and
live-chat.
The Tier 1 agent is an entry-level position that can be a gateway role to any
aspiring web technologist, with a passion for customer service.
Requirements
Troubleshooting and technical issue analysis skills
Ability to fluently communicate complex technical ideas in English
Ability to break down and guide through a technical process
Ability to work under pressure
Transparency, accountability, and the ability to work independently
Exceptional courtesy, patience and overall a "people's person"
Experience with WordPress, HTML, CSS - an advantage
Web Servers and web infrastructure - an advantage
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