Supervisor of technical support - EGYPT

؜ - ؜القاهرة ؜ -

تفاصيل الوظيفة

Egypt, Cairo
Office
Full-time
Lead


search for a supervisor for technical support specialist team MENA.


Tasks and duties are to:



  • Handling incoming calls;

  • Outgoing calls;

  • Helping and solving appeals of users.

  • Control the quality of the work of the staff of the Contact Center

  • Translation of texts;

  • Training and hiring new call center operators;

  • Supervise and monitor the activities of contact center operators;

  • Control the compliance of contact center operators with production discipline;

  • Prepare reports on the quality of work performed by contact center operators;

  • Answering questions from staff and providing guidance and feedback

  • Devise ways to optimize procedures and keep staff motivated


**


You will be a good fit for our team if you:**
*
Competent verbal and written communication.
* Fluent language skills on demand.
* Knowledge of English (B2 minimum),Arabic (Native)
* Knowledge Russian language will be +
* PC knowledge at the confident user level;
* Willingness to travel.
It is important for us to have the following qualities:
* Developed communication skills;
* Initiative, independence, focus on the result, the ability to bring things to a close;
* ability to work with large amounts of information, multi-tasking;
* organizational skills;
* management skills;
* Friendliness, tactfulness and resistance to stress,
* assiduity, patience
* work experience in a similar position


Nice to have:


Fluent English
experience in Ride hailing companies.
lives near Misr Gdida

ملخص الوظيفة

  • المُعلن : inDrive
  • تاريخ الإعلان : 25/07/2023
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : القاهرة
  • الراتب : -
  • الهاتف : -
  • البريد الإلكتروني :

    إظهار البريد الإلكتروني

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