Systems Analyst 3-Support

Systems Analyst ‎3-Support-22000AO2

Applicants are required to read, write, and speak the following languages
: English, Arabic
Preferred Qualifications

‎85540. Senior Consultant - Systems Analyst ‎3-Support.SUPP.PREMSERV.IC3
OMS-MCS (OFS-EGY)
Preferred Qualifications
A primary point of contact for customers, you are responsible for facilitating
customer relationships with Support and providing advice and assistance to
internal Oracle employees on diverse customer situations and escalated issues.
Looking for Tech lead/Manager with Oracle Fusion ERP (FIN, PPM, AHC.... etc.)
experience and over ‎8+ years of IT experience with at least ‎2+ years
of Fusion experience and remaining years of Oracle Fusion ERP (FIN, PPM,
AHC.... etc.) domain experience in Oracle EBS. If selected, should also be
willing work in shifts if required as our customers are spread across various
countries.
Strong Project management experience with at least ‎2-‎3 projects leading
Implementation & Support Projects.
Good to have PMI and ITIL Certified.
Strong communication and customer facing skills involving negotiation and pre-
sales activities. Good Communications and a Team Player
Ability to lead the team and drive the customer service meetings. Willing to
work in shifts and operations support
Should have worked on most of the Fusion ERP Cloud Modules - Financial,
Projects, Accounting Hub, Revenue Management, Purchasing, Self Service
Procurement(iProc), BPM Approvals, Fusion Reporting tools for Financial.
Candidate should be strong in understanding order to cash flows, order
orchestration including costing and procurement flows with strong exposure to
Inventory management.
* At least ‎2-‎3 Oracle Fusion ERP implementations or Support exposure with module-leading hands-on experience in any of the two modules
* Should have extensively worked on Oracle EBS/Fusion ERP processes. Good Understanding of Business Flows and processes.
* Should have worked on Data migration using FBADI and familiar with Integration of other systems from functional point of view. Should have good knowledge on integration of P2P and O2C....etc. using ICS with other systems.
* Extensive knowledge on functional setups of Business Group, Organizations, Departments, Divisions, Business Units, IFRS…. etc.
* Excellent Analytical and Debugging skills on problem Solving in Fusion Cloud environment. Should have good knowledge on SQL, PL/SQL and will be able to create reports in OTBI using SQLs.
* Must have good issue debugging skills in Fusion Environment and must know Oracle cloud support processes. Knowledge on Oracle Cloud quarterly updates and will be able to work with Oracle Cloud Support effectively.
* Ability to work on various assignments simultaneously
Exposure to cross functional skills like SCM/HCM/EPM/TECH is added, but not
pre-requisite.
Detailed Description and Job Requirements
As a member of the Support organization, your focus is to deliver post-sales
support and solutions to the Oracle customer base while serving as an advocate
for customer needs. This involves resolving post-sales non-technical customer
inquiries via phone and electronic means, as well as technical questions
regarding the use of and troubleshooting for our Electronic Support Services.
A primary point of contact for customers, you are responsible for facilitating
customer relationships with Support and providing advice and assistance to
internal Oracle employees on diverse customer situations and escalated issues.

As an Advisory Systems Engineer, you are expected to be an expert member of
the problem-solving/avoidance team and be highly skilled in solving extremely
complex (often previously unknown), critical customer issues. Performing the
assigned duties with a high level of autonomy and reporting to management on
customer status and technical matters on a regular basis, you will be expected
to work with very limited guidance from management. Further, the Advisory
Systems Engineer is sought by customers and Oracle employees to provide expert
technical advice.

Leading contributor individually and as a team member, providing direction and
mentoring to others. Work is non-routine and very complex, involving the
application of advanced technical/business skills in area of specialization.
Because of substantial customer interfacing, a demonstrated ability to work
with customers on an independent basis with exceptional communication skills,
while consistently achieving the absolute highest levels of customer
satisfaction. Both a Bachelors and Masters degree in Computer Science,
Engineering or equivalent experience + ‎8 years related experience prior to
taking this position. In addition, experience with Oracle*s core products,
applications, and tools.

As part of Oracle's employment process candidates will be required to
successfully complete a pre-employment screening process.

Detailed Description and Job Requirements
As a member of the Support organization, your focus is to deliver post-sales
support and solutions to the Oracle customer base while serving as an advocate
for customer needs. This involves resolving post-sales non-technical customer
inquiries via phone and electronic means, as well as, technical questions
regarding the use of and troubleshooting for our Electronic Support Services.
A primary point of contact for customers, you are responsible for facilitating
customer relationships with Support and providing advice and assistance to
internal Oracle employees on diverse customer situations and escalated issues.

As an Advisory Systems Engineer, you are expected to be an expert member of
the problem-solving/avoidance team and be highly skilled in solving extremely
complex (often previously unknown), critical customer issues. Performing the
assigned duties with a high level of autonomy and reporting to management on
customer status and technical matters on a regular basis, you will be expected
to work with very limited guidance from management. Further, the Advisory
Systems Engineer is sought by customers and Oracle employees to provide expert
technical advice.

Leading contributor individually and as a team member, providing direction and
mentoring to others. Work is non-routine and very complex, involving the
application of advanced technical/business skills in area of specialization.
Because of substantial customer interfacing, a demonstrated ability to work
with customers on an independent basis with exceptional communication skills,
while consistently achieving the absolute highest levels of customer
satisfaction. Both a Bachelors and Masters degree in Computer Science,
Engineering or equivalent experience ‎8 years related experience prior to
taking this position. In addition, experience with Oracle*s core products,
applications, and tools.

As part of Oracle's employment process candidates will be required to
successfully complete a pre-employment screening process. This will involve
identity and employment verification, professional references, education
verification and professional qualifications and memberships (if
applicable).
Job : Support
Travel : Yes, ‎25 % of the Time
Location : EG-Egypt
Job Type : Regular Employee Hire
Organization : Oracle