Systems Analyst 3-Support - Techology - OIC/PaaS4SaaS

Systems Analyst ‎3-Support - Techology - OIC/PaaS4SaaS -230000WA

Applicants are required to read, write, and speak the following languages
: English, Arabic
Preferred Qualifications

Principal Consultant Oracle Applications Technology -PaaS4SaaS - ALL TRACKS -
CX, SCM, HCM, FIN/ERP, Technical - EBS and Fusion experience! Join OFS
Systems Analyst - IC3
Who is Advanced Customer Services - OFS Oracle Functional Services?
Oracle Advanced Customer Services is uniquely positioned to help customers
with the most challenging and complex requirements to accelerate innovation in
their IT environment and make the most of their investment in Oracle
technology
First of all, the People. Advanced Customer Services has more than ‎4000 senior
technical experts globally, most of them engineers. Each of them comes with a
wealth of experience in Oracle technology. Most are in long-term engagements
with their customers and thus gain a unique understanding of their platforms,
requirements, and business needs.
Advanced Customer Services is a global organization, operating in ‎100+
countries for ‎20+ years, with a wealth of customers across all industries
Thousands of customers around the globe rely on Advanced Customer Services for
high performance and the efficient operation of their most critical business
processes on Oracle environments Lifecycle management
Being part of Advanced Customer Services organization, you get an opportunity
in the lifecycle management of the solution. As customers' operations mature,
your expertise enables them to enhance product adoption and user experience.
Our focus on continual service improvement models is a key differentiator. We
leverage your expertise and creativity to innovate business and IT processes,
improve product adoption and other aspects of lifecycle management. You may be
engaged in assisting customers in their day to day queries, create extensions,
enrichments to the implemented product, helping them on their journey to
cloud, release management activities for quarterly releases and be a part of
the customer business teams to enable them achieve their key business process
KPI(s).

Qualifications
* Be able to operate independently to provide quality work products;
* Perform varied and complex duties and tasks that need independent judgment
* Have excellent communication skills - both written & verbal
* Have good interpersonal skills with ability to build rapport with all stakeholders
* Have ability to present ideas and solutions in a clear & concise manner
* Be self-motivated with a lot of energy and drive
* Have the ability and willingness to learn
* The ideal candidate should be Bachelor of Engineering/Bachelor of Technology or Master of Computer Applications and should:
* Have hands-on experience in supporting/integrating/Development (example : XML publisher, BI publisher enterprise ,Oracle designer, SQL & PLSQL, JDev , Java , ADF , HTML and CSS with JavaScript ) and extending Oracle Cloud (Financials, Distribution, Manufacturing, HCM)
* Have experience (Understanding of Data Model and Business process functionality and its data flow) in either Oracle Fusion and Oracle On-Premise Applications (Finance or Supply chain)
* Have hands-on Integration Web Services., OIC Integration
* Have experience of writing efficient and optimize code and understanding of performance tuning techniques
* Be willing to work in time zone aligned to customer needs
Technology Space
Infinite possibilities for the right talent. Flexibility to work in different
tracks as a pert or a technical expert. And opportunities to gain expertise
across multiple tracks:
* Oracle SaaS - Fusion HCM, ERP, SCM
* Oracle SaaS - CX suite of products
* Oracle SaaS - EPM Suite of products
* Oracle Analytics Cloud Services Oracle PaaS for SaaS
* Apps Unlimited - EBS, PSFT, JDE, Hyperion
Detailed Description and Job Requirements
As a member of the Support organization, your focus is to deliver post-sales
support and solutions to the Oracle customer base while serving as an advocate
for customer needs. This involves resolving post-sales non-technical customer
inquiries via phone and electronic means, as well as, technical questions
regarding the use of and troubleshooting for our Electronic Support Services.
A primary point of contact for customers, you are responsible for facilitating
customer relationships with Support and providing advice and assistance to
internal Oracle employees on diverse customer situations and escalated issues.

As an Advisory Systems Engineer, you are expected to be an expert member of
the problem-solving/avoidance team and be highly skilled in solving extremely
complex (often previously unknown), critical customer issues. Performing the
assigned duties with a high level of autonomy and reporting to management on
customer status and technical matters on a regular basis, you will be expected
to work with very limited guidance from management. Further, the Advisory
Systems Engineer is sought by customers and Oracle employees to provide expert
technical advice.

Leading contributor individually and as a team member, providing direction and
mentoring to others. Work is non-routine and very complex, involving the
application of advanced technical/business skills in area of specialization.
Because of substantial customer interfacing, a demonstrated ability to work
with customers on an independent basis with exceptional communication skills,
while consistently achieving the absolute highest levels of customer
satisfaction. Both a Bachelors and Masters degree in Computer Science,
Engineering or equivalent experience ‎8 years related experience prior to
taking this position. In addition, experience with Oracle*s core products,
applications, and tools.

As part of Oracle's employment process candidates will be required to
successfully complete a pre-employment screening process. This will involve
identity and employment verification, professional references, education
verification and professional qualifications and memberships (if
applicable).

Detailed Description and Job Requirements
As a member of the Support organization, your focus is to deliver post-sales
support and solutions to the Oracle customer base while serving as an advocate
for customer needs. This involves resolving post-sales non-technical customer
inquiries via phone and electronic means, as well as, technical questions
regarding the use of and troubleshooting for our Electronic Support Services.
A primary point of contact for customers, you are responsible for facilitating
customer relationships with Support and providing advice and assistance to
internal Oracle employees on diverse customer situations and escalated issues.

As a Senior Systems Engineer, you will interface with the customers IT staff
on a regular basis. Either at the clients site or from a remote location, you
will be responsible for resolution of moderately complex technical problems
related to the installation, recommended maintenance and use and
repair/workarounds for Oracle products. You should be highly experienced in
some Oracle products and several platforms that are being supported. You will
be expected to work with only general guidance from management while advising
management on progress/status.

Job duties are varied and complex utilizing independent judgment. May have
project lead role. Because of substantial customer interfacing, a demonstrated
ability to work with customers on an independent basis with exceptional
communication skills, while consistently achieving the highest levels of
customer satisfaction is essential. A Bachelors degree in Computer Science,
Engineering or equivalent experience is preferred with five years related
experience. Experience with Oracles core products, applications, and tools is
important.

As part of Oracle's employment process candidates will be required to
successfully complete a pre-employment screening process. This will involve
identity and employment verification, professional references, education
verification and professional qualifications and memberships (if
applicable).
Job : Support
Location : EG-EG,Egypt-Cairo
Job Type : Regular Employee Hire
Organization : Oracle