Systems Analyst 3-Support

Systems Analyst ‎3-Support-230000UA

Applicants are required to read, write, and speak the following languages
: English, Arabic
Preferred Qualifications

Senior Consultant for Oracle Fusion SCM - Join OFS
Systems Analyst - IC3

Who is Advanced Customer Services - OFS Oracle Functional Services?
Oracle Advanced Customer Services is uniquely positioned to help customers
with the most challenging and complex requirements to accelerate innovation in
their IT environment and make the most of their investment in Oracle
technology , First of all, the People. Advanced Customer Services has more
than ‎4000 senior technical experts globally, most of them engineers. Each of
them comes with a wealth of experience in Oracle technology. Most are in long-
term engagements with their customers and thus gain a unique understanding of
their platforms, requirements, and business needs.
Advanced Customer Services is a global organization, operating in ‎100+
countries for ‎20+ years, with a wealth of customers across all industries
Thousands of customers around the globe rely on Advanced Customer Services for
high performance and the efficient operation of their most critical business
processes on Oracle environments Lifecycle management
Being part of Advanced Customer Services organization, you get an opportunity
in the lifecycle management of the solution. As customers' operations mature,
your expertise enables them to enhance product adoption and user experience.
Our focus on continual service improvement models is a key differentiator. We
leverage your expertise and creativity to innovate business and IT processes,
improve product adoption and other aspects of lifecycle management. You may be
engaged in assisting customers in their day to day queries, create extensions,
enrichments to the implemented product, helping them on their journey to
cloud, release management activities for quarterly releases and be a part of
the customer business teams to enable them achieve their key business process
KPI(s).
Behavioral Skills (Required)
* Ability to influence and gain cooperative relationships with wide range of audiences ranging from executives to technical specialists.
* Excellent communication skills. Able to communicate very well both technically and functionally in highly escalated situations. Able to produce audience appropriate communication with executives, support personnel, and customer personnel in tense, escalated situations
* Well-developed listening skills. Able to discern core issues in an environment where it may be difficult to determine what the cause is and what the symptom is.
* Good organizational skills. Able to develop a coherent plan of action that meets everyone's needs to resolve a given situation as quickly as possible. Also able to revise this plan as new data is obtained without appearing that there was no plan.
* Ability to persevere in the face of obstacles and ensure customer's success.
* Self starter, works well unsupervised or with limited supervision.
* Detail Oriented (Process orientation preferred)

Technical & Analytical Skills (Required)
* Well-developed troubleshooting skills, ability to analyze details and synthesize "big picture", frequently working with incomplete or ambiguous data. Creative use of industry standard tools to aid in the diagnostic process.
* Detailed Functional and technical knowledge of more than one modules in any of the following Oracle Supply Chain Application Suites - Oracle EBusiness Suite

Desired Functional Skills:
This position is for supporting Fusion Applications, particularly under the
Supply Chain Management (Product Information Management, Order Management /
Distributed Order Orchestration, Logistics, and Cost Management) and the
Procurement pillars (Purchasing, Self-Service Procurement, Sourcing, Supplier
Model, and Supplier Portal).

• Complete tasks efficiently and in a timely manner, Effectively communicate and drive project deliverables


• Interact with the project team members responsible for developing reports, interfaces, data conversion programs, and application extensions


• Provide status and issue reports to the Project Manager/Client on a regular basis


• Basic Knowledge of Oracle Fusion Finance modules is preferred


• Support clients with the execution of test scripts

As part of Oracle's employment process candidates will be required to
successfully complete a pre-employment screening process. This will involve
identity and employment verification, professional references, education
verification and professional qualifications and memberships (if
applicable).

Detailed Description and Job Requirements
As a member of the Support organization, your focus is to deliver post-sales
support and solutions to the Oracle customer base while serving as an advocate
for customer needs. This involves resolving post-sales non-technical customer
inquiries via phone and electronic means, as well as, technical questions
regarding the use of and troubleshooting for our Electronic Support Services.
A primary point of contact for customers, you are responsible for facilitating
customer relationships with Support and providing advice and assistance to
internal Oracle employees on diverse customer situations and escalated issues.

As a Senior Systems Engineer, you will interface with the customers IT staff
on a regular basis. Either at the clients site or from a remote location, you
will be responsible for resolution of moderately complex technical problems
related to the installation, recommended maintenance and use and
repair/workarounds for Oracle products. You should be highly experienced in
some Oracle products and several platforms that are being supported. You will
be expected to work with only general guidance from management while advising
management on progress/status.

Job duties are varied and complex utilizing independent judgment. May have
project lead role. Because of substantial customer interfacing, a demonstrated
ability to work with customers on an independent basis with exceptional
communication skills, while consistently achieving the highest levels of
customer satisfaction is essential. A Bachelors degree in Computer Science,
Engineering or equivalent experience is preferred with five years related
experience. Experience with Oracles core products, applications, and tools is
important.
Job : Support
Location : EG-EG,Egypt-Cairo
Job Type : Regular Employee Hire
Organization : Oracle