UNHCR-Case Management officer

TITLE: Case Management Officer

TEAM/PROGRAMME: Cairo Area/Operation
LOCATION: Cairo

GRADE : ‎4
CONTRACT LENGTH: until Dec, ‎2024.

CHILD SAFEGUARDING: (select only one)
Level ‎3: the post holder will have contact with children and/or young people
either frequently (e.g. once a week or more) or intensively (e.g. four days
in one month or more or overnight) because they work country programs; or are
visiting country programs; or because they are responsible for implementing
the police checking/vetting process staff.

ROLE PURPOSE:
The Case Management Officer will lead and oversee the case management and
mentorship activities funded by this project in consistency with Save the
Children Child Protection common approaches and standards operating
procedures. He/She will have significant responsibility to deliver timely
results with quality. He/she will provide support for the coordinators,
caseworkers and mentors and ensures the overall quality of the child
protection interventions. The position will also ensure regular monitoring of
implementation besides submitting timely reports to the project manager to be
including in the donor report.
Projects Scope:
This project aims at providing protection and case management services for
UASC in Greater cairo. The project will directly support UASC in their
protection needs establishing a tailored, timely and integrated case
management system in addition to supporting local communities to strengthen
the community-based protection mechanisms through the Community Mentorship
Program.

SCOPE OF ROLE:

Reports to: Project Manager
Staff reporting to this post:
Direct : one case management coordinator, one mentorship coordinator and
‎6 caseworkers

KEY AREAS OF ACCOUNTABILITY:
Project Planning & Implementation:
* Oversee the implementation of all activities at the hub including case management, emergency cash, child protection support services ensuring high quality deliverables to fulfil our obligations to stakeholders at all levels.
* In coordination with the project manager, ensure the integration of the community mentorship program within the case management cycle.
* Support the project manager to ensure that the project operates according to the work plans, budget, timeline and M&E system as designed.
* Ensure that ‎6 caseworkers are conducting clear and accurate screenings, assessment and action plans with maintaining clear, comprehensive, accurate records of all contact with clients following the inter-agency case management standards operating procedures; conduct regular case file audit to ensure that they are up to date and check quality and consistency of work.
* Maintain close coordination with other project officers and the Child Protection technical advisor to ensure that the project activities are implemented in quality.
* Review BIAs and BIDs and conduct monthly supervision for ‎6 caseworkers.
* Actively participate in the Case Management internal coordination meetings lead by the CP TA.
* Represent SCI in working groups as per agreement with the project manager and child protection advisor.
* Support and ensure the fidelity of implementation of SCI Common Approaches.
* Ensure proper data management and data protection of all the beneficiaries' data.
* Ensure mainstreaming of SC Child Safeguarding policy in all the program activities.
* Ensure SCI policies and procedures are being adhered to improve programme operational efficiency.
* Support the project manager in delivering a safe programming and risk management aspect of the case management system.
Team Management:
* Provide managerial support to eight staff members including conducting quarterly performance evaluation.
* In coordination with the project manager, develop the capacity building plan for all the team.
Reporting:
* Ensure accurate monitoring & evaluation and indicator tracking plans for all the activities with support of Monitoring, Evaluation, Accountability and Learning team.
* Ensure developing timely and quality technical reports as per the project donor's requirements against the agreed indicators.
* Compile concise quantitative and qualitative reports on a monthly, and quarterly basis.
Coordination and collaboration :
* Support the project manager in developing good relationships with the different stakeholders including the donor, partners, government authorities, private sector and other actors to ensure continued support for SC programmes and enlist their support and assistance in working towards achieving sustainable and replicable programme models.
In case of Emergency:
* Promote children's rights, contributing to their well-being and protection in times of emergencies, guided by humanitarian principles and code of conduct.
* During emergencies, he/she should act in a way that facilitates SCI's response to emergencies, giving priority to all assigned.
* Be prepared to support SCI interventions in response to emergencies and show needed flexibility
General:
* Demonstrate leadership in relation to Save the Children policies and practice with respect to safeguarding, code of conduct, health and safety, equal opportunities and other relevant policies and procedures.
* Comply with Save the Children policies and practice with respect to safeguarding policy, code of conduct, health and safety, equal opportunities and other relevant policies and procedures.

BEHAVIOURS (Values in Practice )
Accountability:
* Holds self-accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values
* Holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved.
Ambition:
* Sets ambitious and challenging goals for themselves and their team, takes responsibility for their own personal development and encourages their team to do the same
* Widely shares their personal vision for Save the Children, engages and motivates others
* Future orientated, thinks strategically and on a global scale.
Collaboration:
* Builds and maintains effective relationships, with their team, colleagues, Members and external partners and supporters
* values diversity, sees it as a source of competitive strength
* Approachable, good listener, easy to talk to.
Creativity:
* Develops and encourages new and innovative solutions
* Willing to take disciplined risks.
Integrity:
* Honest, encourages openness and transparency; demonstrates highest levels of integrity

QUALIFICATIONS
* Bachelor's degree in development related fields; having master's degree is preferable.
* Minimum of ‎3-‎5 years of experience in development/humanitarian aid; previous experience in child protection programming is a must.
Previous experience in child protection case management is a must.
*

EXPERIENCE AND SKILLS
* Previous management experience is required.
* Highly developed interpersonal, communication skills, writing and organizational skills.
* Fluency in English and Arabic (spoken and written) is required.
* Experience with refugee/marginalized communities is required.
* Commitment to SCI's values and policy.
Familiar with the refugee context in Egypt and associated political/cultural
sensitivities.
*

Additional job responsibilities
The duties and responsibilities as set out above are not exhaustive and the
role holder may be required to carry out additional duties within
reasonableness of their level of skills and experience.

Equal Opportunities
The role holder is required to carry out the duties in accordance with the SCI
Equal Opportunities and Diversity policies and procedures.

Child Safeguarding:
We need to keep children safe so our selection process, which includes
rigorous background checks, reflects our commitment to the protection of
children from abuse.

Safeguarding our Staff:
The post holder is required to carry out the duties in accordance with the SCI
anti-harassment policy

Health and Safety
The role holder is required to carry out the duties in accordance with SCI
Health and Safety policies and procedures.

JD written by: AA
Date: November ‎2023

JD agreed by:
Date:

Updated By:
Date:

Evaluated:
Date: