Case Management Utilization Review Officer

We are Allianz Partners. The leader in assistance and insurance solutions in
the areas of international health, assistance, automotive and travel
insurance. Allianz Partners is a global family of over ‎19,000 employees across
‎78 countries. This role is in the International Health part of the business,
which has a number of well-known customer facing brands such as Allianz Care,
Nextcare and Medi24.

The International Health line of business provides international health, life
and disability insurance and services, reinsurance and administration services
to a wide range of customers. These include multinational companies,
intergovernmental organisations (IGOs), non-governmental organisations (NGOs),
private individuals, families and students. Our mission is to ensure that
customers have access to quality healthcare through our support, care and
commitment to go the extra mile. We are a truly global health partner for our
customers, ensuring fast and simple access to the best advice, treatment and
value for our customers.
Summary:

The Case Management Utilization Review Officer is responsible for in managing
the High cost cases while ensuring that departmental goals, timeline of
activities, and compliance measures are met.

Main Tasks:

• Performing complete file review of high cost claims with regards to the multidisciplinary notes, TPR charts, physician order's notes, lab reports, radiology reports, drug chart sheets, consultation notes, nursing notes, progress notes, etc.


• File Audit to be performed when required (Non- Physical or Physical [Provider Visit]) to capture hospital acquired infections, mismanagement, iatrogenic injuries, etc.


• Requesting any medical documentation or finding any missing document which is essential in decision making.


• Performing review of DRG Severity of Illness (SOI) in line with revision of CPT codes / ICD codes, which are being up-coded by the provider - if required discussion with the treating doctor and the medical coders.


• Performing utilization review for DRG cases and FFS cases with regards to and not limited to final bill review + consumables mark ups + non covered item/services + overutilization of services.


• Performing review of claims as per CPT and ICD coding guidelines in line with insurance regulators (DHA,DOH/HAAD,MOH).


• Pre-authorization and maintaining required out-put of high cost claims with detailed insight of claim on day to day basis.


• Adhering to the case management and cost containment protocols for elective high cost cases and medical management cases.


• Referring cases for second opinion when deemed necessary to confirm the best mode of management - also for cost containment to lesser Negotiating factor (NF) facilities within the member's network or option for home country treatment.


• Adjudicates High Cost claims at submission level for settlement between the insurer and health care provider as per policy terms and conditions.


• Adjudicates High cost claims at precertification level, authorize decision on the claim within policy terms and conditions.


• Continuously work to identify possible procedure inconsistencies; develop, recommend and implement improvements.


• Provide support to Medical Claims - Officers to close all escalated claims queries within the agreed turn-around-time.

Minimum Requirements:

• Bachelor's of Medicine (MBBS);


• ‎3+ years medical practical experience (reputable insurance provider, broker or a TPA experience a plus).


• Knowledge of overall insurance industry practices is a plus.


• Legally permitted to work in the country of operations.


• Physically fit to carry out duties.


• Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.

Job Level:
Professional
Location:
AE
Available until:
‎27/‎02/‎2023
Area of Expertise:
Customer Services & Claims
Unit:
Allianz Partners
Employing Entity:
NEXTCARE Claims Management LLC
Job Type:
Full-Time
Remote Job:
Not applicable
Employment Type:
Permanent
ID:
‎21621