Risk Management Officer

Established in the 1930s as a trading business, Al-Futtaim Group today is one
of the most diversified and progressive, privately held regional businesses
headquartered in Dubai, United Arab Emirates. Structured into five operating
divisions; automotive, financial services, real estate, retail and healthcare;
employing more than ‎35,000 employees across more than ‎20 countries in the
Middle East, Asia and Africa, Al-Futtaim Group partners with over ‎200 of the
world's most admired and innovative brands. Al-Futtaim Group's
entrepreneurship and relentless customer focus enables the organization to
continue to grow and expand; responding to the changing needs of our customers
within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity;
Al-Futtaim Group continues to enrich the lives and aspirations of our
customers each and every day

Overview of the role
To be responsible for overseeing and coordinating all risk and safety efforts
and activities across the facility which includes budgeting, design, delivery
and evaluation of programs and services. Also responsible for establishing a
vision which supports the facility overall strategy and its efforts in
mitigating risks, maintaining business continuity and safeguarding the
organization.

What you will do
* Managing the overall working of the department:
* Providing leadership, vision and strategy to the department.
* Developing, implementing and evaluating departmental goals, objectives and programs with department staff.
* Developing a comprehensive facility wide risk and safety proactive/reactive program which will contribute efficiently in facility overall business continuity plan.
* Providing a framework for the facility that enables future activities to take place in a consistently controlled manner.
* Identifying and analysing loss exposure; developing, implementing and administrating treatment and plans to minimize liability and asset losses.
* Coordinating the administrative and clinical (operational) activities within the department/section.
* Providing administrative and clinical direction and supervision.
* Preparing long and short-term fiscal budget and resource allocation plan.

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  Maintaining occupational health and safety and emergency preparedness programs:

  
  
  
  
  • Providing leadership and guidance to facility and/or clinics to improve their overall response in emergency situations and enhance their perception of risk and safety
  
  
  • Developing, coordinating and maintaining a comprehensive management plan to ensure the ability of facility in responding to and recovering from any external/internal emergencies
  
  
  • Assuming primary responsibility for assessing, planning, implementing and evaluating occupational disease * screening and prevention programs and post *** exposure protocols
  
  
  • Designing and ensuring delivery of the pre-employment medical review and visa medical assessment processes
  
  
  • Implementing and managing health promotion programs
  
  
  • Developing, implementing and directing facility safety programs, including inspection of offices, wards, clinics, buildings, grounds, work sites and equipment for compliance with safety standards, ordinances, laws and regulatory agency requirements
  
  
  • Monitoring facility safety program to minimize risk to patients, visitors and staff; tracking and analysing accidents and injuries; developing safety training programs; instructing staff in safety and accident prevention; conducting training programs; developing and implementing safety policies and procedures
  
  
  
  


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  Coordinating with the appropriate departments/sections:

  
  
  
  
  • Providing for the effective delivery of occupational health and safety services for all departments/sections of the facility
  
  
  • Collaborating with appropriate groups including DHA, Quality Group, Laboratory, Radiology, Rehab, Facility Management, Security, Infection Control and Emergency Department in accident investigations and worksite assessments for potential hazards.
  
  
  • Planning, implementing and coordinating emergency response plan with all departments.
  
  
  
  


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  Developing standards, procedures and processes:

  
  
  
  
  • Assuming responsibility for the development of standards, procedures and protocols for health and safety; emergency preparedness.
  
  
  • Identifying areas of process improvement, participating on quality improvement teams and assisting in development of process improvement plan relevant teams and task forces.
  
  
  • Promoting continuous improvement in organizational health and safety services by identifying opportunities for change.
  
  
  • Identifying and managing issues which put the organization at risk.
  
  
  • Determining occupational health and safety interventions based on assessment data.
  
  
  • Prioritizing needs, implementing actions and evaluating outcomes.
  
  
  • Developing or revising programs to address organizational requirements
  
  
  
  


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  Providing support and managing relationships:

  
  
  
  
  • Monitoring and collecting data from various risk and safety activities and developing performance indicators in order to improve services.
  
  
  • Developing a Safety Management System in order to measure and audit all safety activities in facility and/or clinics.
  
  
  • Maintaining a strong working relationship with all local law enforcement, local safety/environmental agencies and the Civil Defense.
  
  
  • Providing consultative support and making recommendations to the Managers regarding safety and risk issues
  
  
  • Performing other duties as deemed necessary.
  
  
  • Lead the process of reporting and updating information relating to patient safety incidents and near misses.
  
  
  • Liaise with legal department ensuring accurate and timely information provided.
  
  
  
  


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  Ensuring compliance and quality:

  
  
  
  
  • Developing and maintaining various risk and safety policies and procedures to ensure that resident risks are identified, assessed and reduced to an acceptable manageable level across facility and/or clinics.
  
  
  • Conducting inspections and investigations to ensure accreditation and compliance with regulatory agencies.
  
  
  • Maintaining a hazard free environment and complying with the local Civil Code / accreditation standards by scheduling and organizing compliance tours throughout the facility and/or clinics.
  
  
  • Coordinate the collection, analysis and presenting risk management data (incidents, complaints, claims) to measure the effects of change and monitor continuous improvement.
  
  
  • Facilitate proactive risk reduction activities using such tools as Failure Mode Effect Analysis and Hazard Vulnerability Analysis.
  
  
  
  


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  Administering staff requirements:

  
  
  
  
  • Identifying staff education requirements related to occupational health and safety, specific to tasks and risks associated with work.
  
  
  • Ensuring orientation and ongoing educational needs of staff, related to health/safety are met.
  
  
  • Communicating and collaborating with other disciplines in the delivery of occupational health and safety services
  
  
  • Acting as a staff and patient advocate
  
  
  • Representing health and safety on interdisciplinary committees, task forces and work groups
  
  
  
  


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  Chairing approved corporate committees:

  
  
  
  
  • Serving as chairperson of the relevant safety and disaster planning committees; coordinating emergency planning services and educating staff as to their roles in fires, disasters, medical emergencies and other situations.
  
  
  • Maintaining liaison with the Fire Department, local authorities, etc and participating in hazard surveillance and incident reporting.
  
  
  • Acting as chairperson on committees such as Occupational Health and Safety committee and Emergency Preparedness committee.
  
  
  • Ensuring terms of reference are kept current.
  
  
  • Ensuring communication to senior management.
  
  
  
  


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  Complying with Policies, Procedures and Practices of the DHA / accreditation and other regulatory requirements:

  
  
  
  
  • Complying consistently with facility policies, procedures and practices and ensuring alignment with DHA policies
  
  
  • Completing and maintaining regulatory requirements including licensure and certification and other mandatory training within established time frames.
  
  
  
  


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  Maintaining Confidentiality:

  
  
  
  
  • Maintaining confidentiality with regards to any information exchanged or received in the current capacity of role in accordance with facility policy.
  
  
  
  


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  Promoting Customer Service standards:

  
  
  
  
  • Assuming the role of a brand ambassador for the facility and promoting a customer focused philosophy in dealing with any stakeholders
  
  
  • Maintaining positive and effective working relationships within the department/division and also with other departments/sections within the facility.
  
  
  • Performing any other duties as may be assigned relevant to the basic responsibilities of the role.
  
  
  
  


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  Adhering to the Occupational Health and Safety, Materials Management and Maintenance standards:

  
  
  
  
  • Adhering to requirements of the Occupational Health and safety guidelines and infection control guidelines.
  
  
  • Understanding and adhering to emergency preparedness plans/policies.
  
  
  
  


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  Ensuring Personal Effectiveness:

  
  
  
  
  • Recognizing the necessity of continuously developing skills and acquiring additional knowledge appropriate to the position.
  
  
  • Dressing appropriately to meet the expectations of the specific work area and in alignment with the Occupational Health and Safety policies.
  
  
  • Building key partnerships within the organization for pursuing client-cantered, comprehensive, integrated systems of care
  
  
  
  

Required Skills to be successful

• Excellent command of oral and written English.


• Competency in interpersonal communication with physicians, nurses and administrative personnel


• Skill in interpreting information and preparing reports and trend analysis.


• Skill in organizing resources and establishing priorities


• Strong ability to analyse reports to identify cases for audit and reviews.


• Computer literate and related software applications (Advanced MS Word, Excel, PowerPoint, and Access)

What equips you for the role
* Bachelor's degree in a related field (Science, Nursing, etc.) and/or Master's degree in Management & / Healthcare Sciences
* Minimum ‎5 years' experience in Healthcare setting.
* Experience of managing teams.
* Knowledge and proficiency in the use of investigation tools and techniques including root cause analysis.
* Experience with the organization's identified Quality Improvement model/program.
* Ability to manage multiple concurrent activities.
* Knowledge of Quality, risk management, and patient safety principles.
* Problem solving skills with ability to respond to sudden unexpected demands
* Participation in accreditation programs and surveys

About Al-Futtaim Healthcare

We Hear Your Ambition.
For over ‎90 years, the Al-Futtaim Group has been bringing the world 's leading
brands of lifestyle watches, cars, home furnishings and fashion to the UAE.
The Group has now introduced a whole new way of holistic healthcare through
HealthHub Clinics by Al-Futtaim, its multi-speciality chain of more than ‎20
clinics in Dubai with over ‎25 specialties offering the right combination of
advanced diagnostics, proven medical expertise and specialised services.
What gives our clinics an edge is that as a part of the Al-Futtaim Group, you
can expect world-class quality standards, with access to the best medical
services and facilities within a healing environment. It's a new way of
healthcare that's designed to meet a patient's needs with a complete range of
smart healthcare solutions. As testimony to this, only recently, we've earned
a rare milestone of being the only primary healthcare network in the UAE to
receive the Gold Seal by a reputed international body: Accreditation Canada.
As trusted partners to health, we at HealthHub Clinics adopt evidence-based
learning that enables us to listen to our patients more carefully. It helps us
in treating the cause and not just the symptoms, while applying global best
practices to ensure quality of care for every family member. Most of all, we
adopt a patient-centric approach to healthcare that is reflected in the
promise of our core belief: " We Hear You. "