IT Technical Support Specialist.IT Operation & Infrastructure - (
230000Q2 )
Description
Job Purpose
Provide full support "Fixing problems-Deployments-Upgrades" to all client-
side related problems as a second line of support. Provided support covers
operating systems, applications and SW, HW assessments, etc… Manage and
support all client-side related projects, when it comes to new services
provided, or new ideas introduced, for client machines located inside main
buildings.
Report To Position Name
Providing support services to ETISALAT MISR Desktop Infrastructure
Systems.Supporting Microsoft 's User Applications and Operating SystemsManage
and Administrate Active Directory Objects creation, deletion, updating and
cleanup.Supporting ETISALAT employees and outsourcing located at ETISALAT main
buildings inside Cairo.Using remote supporting tools like (SCCM, remote
desktop, dame ware, VNC) to remotely solve escalated incidentsSupporting
ETISALAT MISR applications (CRM Applications, Internal Used Systems)Using HPSM
engine application to respond to technical problems escalated from the first
line of support.Resolving more than 90% of the reported problems on the spot
to exceed the required internal SLA's.Handling Mails forwarded to the IT
Technical support team.Handing projects and tasks assigned to the IT Technical
support team.Participate in deploying and installing new software packages and
applications, in addition to the implementation of new technical projects and
solutionsCreating and developing scripts and tools that automate certain daily
tasks
Qualifications
QUALIFICATIONS_ESSENTIAL
University Degree in Computer Science / Engineering. . Excellent in managing
people. Excellent Computer skills. Excellent in Arabic & English (Reading,
Writing & Oral). Excellent communication and customer oriented skills.
QUALIFICATIONS_DESIRABLE
N/A
EXPERIENCE_ESSENTIAL
Minimum 1 to 2 years ' Experience. Experience in managing Microsoft IT based
operations
EXPERIENCE_DESIRABLE
N/A
CERTIFICATIONS_ESSENTIAL
Essential: MCP 2008/2012 Certified. Attend "Managing people" course.
Desirable: Attend CCNA course. ITIL Foundation Certified. - MCSE 2012
Certified
Job : Specialist
Organization : Etisalat-Misr
Job Posting : 15/May/2023, 9:22:48 AM
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