Technical Operation - L2 Support ( On Site )

Overview
Key Responsibilities :
Level ‎2 Application support:
* Deep understanding of Telecom VAS Network. In depth knowledge of various telecom protocols and nodes in infrastructure.
* Have worked on VAS platform with hands on experience on Level ‎2 support for any voice, messaging or data application.
* Maintain service uptime & SLA as committed. Capacity planning & Redundancy management.
* Root cause analysis & implement various recommendation as suggested by engineering teams.
* Vulnerability closures. Implement various hardening procedures for security prospective.
* Application Support, Deployment of Release, patches & fixes on Platform.
* Carry out system audit with Internal and External teams. Provide input to Regulatory and other govt bodies related to application compliance. Provide valid justification for non-compliance cases.
* Configuration and troubleshooting of Linux environments (clustering, high availability, load balancing etc.).Exposure to working with various WebServers (Apache, Tomcat, Jboss).
* Analyze server performance, perform tuning and ensure high availability & stability of platform.
Key Skills required:
Analytical Skills and VAS operations Knowledge :
* Should have hands on experience on Linux platform, should be able to troubleshoot issues related to Application & Linux environments (clustering, high availability, load balancing etc.).
* Should have worked with any RDBMS. Hands on experience with MySql preferred.
* Good understanding of Telecom domain, GSM architecture, VAS. Exposure to SIP & 4G Networks.
* Networking - Concepts, basic protocols, devices used and different topologies used.
* Understanding on SS7 and SIP standard call flow and deep knowledge of ss7 protocols (MTP/ISUP)
* End to end CRBT Call flow - SS7, SIP/RTP
* Understanding on GCS and USER PLAN
* Understanding of HLR,IN and SMSC network components
Behavioral skills:
* Should be able to work in ‎24*‎7 shifts.
* Good customer handling capabilities and should have good communication skills.
* Comfortable in interacting with external vendors and internal customers, should have good interpersonal skills.
* Should be a team player and coordinate well between Internal and External teams
* Should able to work under pressure.