Training Officer

As the world's largest family of luxury hotels, we all take great pride in
being genuine ambassadors of the InterContinental® brand. Shaped by decades of
international know-how and local insights, our passion for luxury travel spans
cultures and customs. Inspiring us to create warm and sophisticated
experiences for those seeking a richer perspective on the world. Each of our
hotels cultivates a distinctive style and ambience where we embrace every
opportunity to give our guests a personal and enriching experience. If you'd
like to embrace a wider world of experiences and opportunities, we'd like to
welcome you to the world's most international luxury hotel brand. What's the
job?
Assists in the clerical and administration work of the Training Department,
carries out the general office procedures and helps in implementing training &
development programmes in the hotel and.
At InterContinental Hotels & Resorts* ® we want our guests to feel
special, cosmopolitan and In the Know which means we need you to:
True Attitude: by caring, wanting to make a positive difference and
building genuine connections with guests.
True Confidence: by having the knowledge and skills to perform the role
and giving the confidence, help and support to both guests and colleagues.
True Listening: by focusing on what the guest is saying, picking up body
language that is often overlooked and understanding what the guest wants and
needs
True Responsiveness:* by providing guests with what they need and doing so
in a timely and caring manner.
Your day-to-day
* Maintains departmental expenses in line with budget
* Maintains departmental audio visual equipment and training manuals
* Collates attendance and vacation sheets of the training department including summer trainees, permanent, casuals' members and trainees
* Processes store requisitions and purchase orders in line with hotel standards
* Assists in processing data entry with updates for colleagues' training on Hotel HR information system
* Updates training manuals and colleagues' files
* Maintains and updates hotel library with full responsibility of books and learning materials
* Communicates with hotel colleagues concerning the implementation of the monthly training calendar
* Ensures instructor-led & online training programs run successfully.
* Prepares for training sessions with regards to coffee breaks, audio visual equipment printed materials
* Collates attendance of colleagues during training to process for system feeding
* Collates Course Critique forms ensuring forms are issued to, and completed by each delegate upon conclusion of the training programmes.
* Maintains a positive work environment that supports the annual team members' satisfaction survey
* Conducts Brand Orientation training sessions when required.
* Assists in dealing with external training bodies, including governmental institutions, to organize training sessions inside or outside hotel premises
* Assists in organizing language classes for hotel colleagues
* Processes the translation of required training material, or IHG collaterals received to help in the transmittal of information to all levels of colleagues, ensuring Brand standards of guest service performance
* Initiates innovative ideas enhancing an overall positive guest experience
* Conducts Service Behaviour Training sessions when required.
* Solicit feed-back & build relationship to drive continuous improvement in guests and colleagues' satisfaction
* Collect, and maintain comprehensive updated in the know of "PRODUCT KNOWLEDGE"
* Assists in the preparation process of all the standard IHG initiatives/set programs in coordination with all the concerned departments for successful running
* Demonstrate ethical behaviour, confidentiality in conduct of day to day business
What we need from you
* University degree
* Ability to demonstrate practical knowledge and application of HR, training and development requirements is critical for success in this role.
* Ability to handle confidential material will be critical; the successful candidate must be able to demonstrate high levels of trustworthiness and integrity.
* Work independently and within team environment.
* Leadership & supervisory skills with ability to take decisions when needed
* Strong communication skills - including the ability to fluently translate between English and Arabic and vice versa for training material (Written) & delivery (verbal). Such experience may have been gained via study or preferably through a combination of study and job assignments.
* Strong presentation skills.
* The Training Officer will interact with departmental trainers, therefore, this will require a mature interpersonal style and clear communication
* Computer literate, especially Microsoft Word, PowerPoint, Excel.
* Knowledge and ability to use Intranet and Internet tools to support training and development