Training Officer

Job Purpose: JOB PURPOSE: The job holder report to HR Manager and responsible
design, develop and deliver comprehensive in house training programs or
workshops with assistance From Emirates Aviation College as and when
necessary. Will also be responsible to manage a team of in house Business
Connect Facilitators. All training must be aligned to corporate objectives and
business needs and comply with International Regulations and the Standards set
by dnata. SPECIFIC ACCOUNTABILITIES - Research, design and develop appropriate
training courses or workshops that would include classroom, on job,
e-learning, self-directed study, and blended approaches for all DTS staff. All
training workshops will be expected to include supporting materials / manuals
/ quick reference guides and assessment question papers, so as to ensure that
the training provided meets required standards. Ensure that EK Training
College has an overview of all the course material. - Conduct training needs
analysis, adapting / improving training course materials to meet department
needs. - Combine strong interpersonal and facilitation skills to deliver
interactive training sessions relevant to the area of trainer expertise;
stimulate learner involvement and learning through innovative role-plays,
discussions. - Develop and administer appropriate assessment tools to assess
and ensure that learning objectives are met. Support any post-course
evaluations or service audits functions if required by Line Departments.
Continuously evaluate training programs and improve or enhance the programs as
appropriate ensuring that learning objectives are met. - Undertake special
projects as required (within the scope of training) to achieve business
objectives aiming for enhanced service quality, best working practices and/or
productivity improvements. - Prepare a comprehensive yearly training schedule.
Oversee the administration functions to ensure that training nominations,
confirmations, relevant pre-course materials are sent well in advance.
Maintain training records for all training programs conducted as per
guidelines set by the Department. - Assist Line Managers in identifying
specific business competency related trainings that would help in professional
development of staff. Monitor, guide and counsel trainees on their performance
as well as play a mentoring role to support the individual learning process.
Conduct end of course interviews with individual participants on their overall
performance and where applicable, review ongoing development plans.
Qualifications & Experience: QUALIFICATION AND EXPERIENCE: Qualifications: -
Degree or Honours (‎12+‎3 or equivalent). Experience: - Training Experience in
Travel and Tourism, Holidays ‎3+ Years - Experience operations, front-line
sales within a travel agency. Excellent knowledge of DTS's preferred GDS and
DTS in-house systems like travelogix ACE SalesForce etc. Must have also a
minimum of one year in a training role. - Ability to communicate effectively,
using highly developed written, verbal and presentation skills with creativity
and innovation. Excellent knowledge of GDS systems, Salesand Force. - Thorough
knowledge of the IATA rules and regulations involved in the operational area
of a travel agency. Safety Sensitive Role: No Leadership Role: No