Job Number 23032087
Job Category Sales & Marketing
Location Residence Inn Kuwait City, Abdullah Saleh Almulla Street, Kuwait
City, Kuwait, Kuwait VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
Contact appropriate individual or department (e.g., Sales, Data
Administration, Accounting) as necessary to resolve guest calls, requests, or
problems. Use sales techniques that maximize revenue while maintaining
existing guest loyalty to Marriott, including up-selling. Determine and give
complimentaries to guests as gifts for their patronage (e.g., rewards points,
show tickets, gift certificates). Promote awareness of brand image internally
and externally. Process requests for redeeming Marriott Rewards points.
Process all reservation requests, changes, and cancellations received by
phone, fax, or mail. Enter Marriott Rewards information into appropriate
software when taking guest reservations. Answer, record, and process all guest
calls, requests, questions, or concerns. Perform general office duties to
support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
Assist management in training and motivating employees; serve as a role model.
Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests' service needs;
thank guests with genuine appreciation. Speak with others using clear and
professional language; prepare and review written documents accurately and
completely; answer telephones using appropriate etiquette. Develop and
maintain positive working relationships with others; support team to reach
common goals; listen and respond appropriately to the concerns of other
employees. Monitor the performance of others to ensure adherence to quality
expectations and standards. Read and visually verify information in a variety
of formats. Move, lift, carry, push, pull, and place objects weighing less
than or equal to 10 pounds without assistance. Perform other reasonable job
duties as requested by Supervisors.
Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.
Residence Inn by Marriott helps guests thrive while on long stays so they can
perform at their best. Spacious suites with full kitchens offer the comforts
of the modern home, while employees provide service with a human touch to
business and leisure travelers alike. Working at Residence Inn, you will build
relationships grounded in team work and experience the legendary Residence Inn
service culture which focuses on delivering against the unique needs of long
stay guests. Find Your World ™ at Residence Inn by Marriott.
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