Coordinator Logistics Compliance - Onboarding

When you think of food delivery in the MENA region, we'd be pretty surprised
if talabat didn't pop into your mind first! Since delivering our first order
in Kuwait in ‎2004, we've grown quite a lot over the past ‎17 years.
Today, we deliver hundreds of millions of food orders, grocery items and other
products per year, to our customers in nine countries throughout the region
with more than ‎3,000+ employees! Our food delivery business works with over
‎27,000 brands and almost ‎50,000 branches, while our q-commerce concept,
talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan,
Kuwait, Oman Qatar, and the UAE in ‎30 minutes or less!
Our philosophy is to make sure we do what is right for our ecosystem - our
customers, our partners, our people, our riders, and the communities in which
we operate. Our #techforgood program allows our customers a safe and
convenient way to contribute to important causes in their community through
donating to local and international charities directly on talabat with a focus
on food insecurity in the region. Since its inception in ‎2020, we have
facilitated the donation of well over ‎1 million meals to those in need, as
well as donated over $‎1.5 million to charity with the help of our partners and
customers. talabat is part of Delivery Hero, the global leader in online food
delivery and q-commerce.
This role will assist new 3PL's by onboarding and guiding them in processing
their documents to compliance and legal departments for approvals, as well as
guiding them in the process of onboarding their riders. The ideal candidate
should have experience in handling classified documents.
What's On Your Plate?
* Classified documents verification
* Create Compliance and Legal tickets using the company system (MSD)
* Daily monitoring of applications and follow-up with 3PL's Owners regarding their documents required by compliance and legal.
* Follow-ups on 3PL's applications with Legal and Compliance and ensure 3PL are onboarded within service level agreement.
* Update database and create reports for management
* Manage contracts data and liaise with management and liaise with finance
* Guide and communicate 3PL's owners regarding the onboarding process for riders after signing the contract.
* Monitor 3PL contract expiration and communicate with 3PL and legal to renew their contracts.
* Monitor active/inactive contracts and riders count for each contract and report to management
* Provide support to line manager to develop standard operating procedures as required
* Any additional tasks as requested by the department manager
What Did We Order?
* Bachelor's degree holder
* Minimum of ‎2 years of experience in HR and GRD function
* Strong communication skills, both written and verbal, in a cross-cultural setting. (Arabic language fluency is required).
* Ability to manage multiple tasks at the same time with cross-functional teams.
* Able to handle irate individuals in a calm and professional manner.
* People management skills
* Advanced in MS Office, Google Docs, and Google Sheets
* Ability to work under pressure and handle stress.