Client Services Manager - Markets & Securities Services
(Kuwaiti Nationals Only)
Some careers grow faster than others.
If you're looking for a career that will give you plenty of opportunities to
develop, join HSBC and your future will be rich with potential. Whether you
want a career that could take you to the top, or simply take you in an
exciting new direction, HSBC offers opportunities, support and rewards that
will take you further.
The job holder is tasked with taking on a portfolio of clients which comprises
of Global Custodian, Broker Dealers and Private Banks. He/she will be the main
point of contact in respect of information pertaining to investing in Kuwait
as well as market support nuances. These clients are professional and seasoned
network managers who demand attention to details, timeliness and accuracy of
responses. A strong inter-personal skill is required and a high degree of
market knowledge is essential for the role as he/she is likely to have a high
degree of interaction with market regulators such as the Boursa Kuwait, Kuwait
Clearing Company, The Department of Inspection and Taxation and the Capital
Markets Authority.
In this role you will:
* Keep clients appraised of the ongoing position in terms of settlements and corporate actions, mainly for outstanding trades, and claims.
* Keep clients appraised of the ongoing position in terms of settlements and corporate actions, mainly for outstanding trades, and claims. Ensure clients are made aware of potential risks specially relating to failed trades attracting penalties.
* Work with Operations team and other business partners to extend settlement deadlines or limits for clients leading to increased service efficiencies.
* Assume responsibility to ensure that Operations understand and meet clients' agreed SLA requirements.
* Work with other partners: LGA, TRY, NSC, CCO, GLCM and CIB/CMB to resolve any operational issue for clients.
* Able to identify any other business opportunity to increase revenue, such as ring fencing FX arrangements with HSBC and communicating the operational disadvantages of executing FX through 3rd parties.
* Develop client service plans & programs, in conjunction/co-ordination with AVP Client Services.
* Implement service improvement initiatives on an ongoing basis in response to clients' needs.
Requirements
In order to be successful in this role you need to meet the following
requirements:
* University degree and relevant professional qualifications (Cert ICM / CTP).
* Minimum 5 years CNC/Securities market related experience.
* Good knowledge in securities market practices & procedures, settlement & corporate action processes, SWIFT messages.
* Knowledge of payments, and treasury services.
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