Client Services Manager, Global Payments Solutions (Kuwaiti Nationals Only)

Client Services Manager - Global Payments Solutions (Kuwaiti Nationals
Only)
Some careers grow faster than others.
If you're looking for a career that will give you plenty of opportunities to
develop, join HSBC and your future will be rich with potential. Whether you
want a career that could take you to the top, or simply take you in an
exciting new direction, HSBC offers opportunities, support and rewards that
will take you further.
The role holder will manage the provision of client service support to high-
valued Global Payments Solutions clients, ensuring client expectations are
exceeded and HSBC offers a superior service to that of our competitors. Their
role is to provide client liaison and partner with Relationship Managers,
Product Management and Operations to identify customized, competitive
solutions;

In this role you will:
* Manage the end-to-end client management process providing a positive and professional onboarding / client experience for customers resolving client service issues and challenges.
* Understand and describe which products and channels relate to specific customers utilising professional and technical expertise to provide credible observations and recommendations to enhance the clients business.
* Actively engage with colleagues across HSBC to ensure that all customer's needs are met at the first point of contact.
* Accountable for delivering Client Service excellence effectively managing any risks and issues.
* Identify and introduce service improvements to benefit the overall client experience and streamline internal processes.
* Identify client requirements, working with Sales, RMs and Product Managers to address their needs and enhance client experience, thus seeking to expand HSBC's share of our client's business through global business referrals and cross selling.
* Strive for class-leading customer experience by cultivating a consistent client service and relationship management culture.
Requirements
In order to be successful in this role you need to meet the following
requirements:
* University degree and relevant professional qualifications (Cert ICM / CTP).
* At least ‎3 years of professional experience preferably in the Banking sector within the cash & treasury management space, with proven track record in Client Services.
* Excellent knowledge and direct experience of service provision and how customer service impacts client perception.
* Proven track record in client servicing, client service reviews, managing complex queries and an ability to cross sell for revenue opportunities.
* Good level of understanding of the cash & treasury management concepts and comprehensive awareness with regards to the digital evolution in the banking sector
* Fair knowledge of local and regional cash management and clearing services, products and techniques.
* Experience and understanding of managing diverse, cross-functional teams
* Able to gather stakeholders and connect at all levels of the Organisation: can-do attitude
* Excellent communication and stakeholder management skills.