Responsible for developing the business of partner restaurants via phone calls
and maintaining long term relationships by regular calls and mails. Manage
existing accounts and handle menu photos, promotions, advertisement sales,
renegotiations and transmission methods optimization as well as other special
account management ad hoc projects as per standards set. Responsible for
handling up to 500 restaurants as per region.
What's on Your Plate?
* Conduct business reviews with accounts and identify business opportunities and business relationships which result in the achievement of increased revenue, profitability and market share.
* Maintain continuous business relationships with clients/ Vendors via regular phone calls and mails.
* Provide excellent service and support by regular vendor contact in order to build strong relationships and resolve operational issues between clients/ Vendor and company.
* Make sure that the menus of the clients are up to date at all times.
* Optimize the Vendor content (MOA, delivery time).
* Commission rate renegotiation: Building new commercial relationships by renewing the existing contacts by renegotiating the offer.
* Advertisement sales: Acquiring and maintaining pictures from brand menus, branding Talabat stickers at Vendors, banners and newsletter.
* Generate food coupons, promotions and vouchers from existing restaurants.
* Convince clients / Vendors for brand promotion of Talabat pictures.
* Transmission method optimization: Convincing client / Vendor to implement track order feature and changing the transmission method.
* Convince the Vendor to go for digitization (internal portal usage and adoption)
* Encourage Vendors to subscribe for the online payment gateway.
* Coordinate with the Vendor, if the vendor is live or active on the Talabat website, checking and resolving issues faced such as shutdown or stopped delivery.
* Communicate with Management by providing regular CRM updates via SalesForce.com, Contact reports, activity reports, 30 days plan, and attending/contributing to Sales and Marketing team conference calls and updates.
* Maintain accurate records of all sales and prospecting activities including:
* Closed sales
* Follow-up activities
* Sales expense report
* Increased sales report after placing promotion, voucher and coupons
* Restaurant analysis sheet
* Smart account management report
* Marketing for promotional activities
* Coordination for menu pic and updating
* Finance for payment
What Did We Order?
* Bachelor's Degree in Business Administration Marketing
* MS Office, Excel Certification
* Certified Sales Professional (CSP)
* 1 year of full-time professional experience in related field
* In-depth Knowledge of food industry market
* Knowledge of professional proposal, pricing model
* Knowledge of CRM
* Interpersonal skills
* Communication skills (Written and Verbal)
* Customer service skills
* Negotiation skills
* Problem solving skills
* Market research skills
* Planning and organizing skills
* Ability to deliver targets