A great responsibility in managing and collecting of outstanding customer
accounts, whilst maintaining the highest level of customer service.
Collections Specialist will engage regularly, via telephone and other forms of
communication with customers to ensure the timely payment of invoices and
assist with the resolution of any disputes or queries raised by customers.
Key Responsibilities
* Create and send SOA's to customers in a timely and accurate manner and in line with customer CSOP's or global standard for SOA and send statements of accounts to clients.
* Generate daily call lists for collectors ensuring that those customers who are highest risk are given a high priority.
* Provide Area Collection Manager with daily, weekly and monthly reports on performance activity for collectors.
* Maintain constant communication with other complimentary business units to ensure that collections team is meeting set KPI's.
* Review on-account payments and advise order to cash team of where payments should be applied.
* Prepare additional information dependant on cluster specific requirements.
* Ensure that high risk customers (based on debt ratios) are escalated to collections specialists and Area Collections Managers for treatment.
* Monitor payment application and supply relevant updates to the OTC team.
* Monitor daily emails and ensure these are either responded to or forwarded to the correct department/escalation point in a timely and accurate manner.
* Monitor AFR releases and liaise with internal customer support functions to ensure payment is received and goods are released in a timely manner and in line with internal procedures.
* Liaise with in-country coordinator, sales person where necessary.
* Adhere to relevant legislation.
Who we are looking for:
* Analytical problem Solver who is keen to go the extra mile.
* Proactive & Innovative.
* Be a Team Player, a self-motivated individual and accountable.
* Capable of working with a group of diverse group of stakeholders both locally and in the GSC.
* Capable of working in a fast paced, performance driven environment.
* SAP and Excel experience essential.
* Customer Service/Sales orientation.
* Must have Finance qualification or studying towards one.
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