Job Description
As the world's cities grow more complex, people's need to move easily becomes
even more important. Enabling urban flow requires talent and ambition.
Together at KONE, we create a new urban reality. Your career is a journey, and
how you travel makes a difference.
It's time to make a move. Are you ready to join our flow?
We have an exciting opportunity for an experienced Collection Specialist to be
based in our Egypt office. The successful candidate will play a key role to
execute KONE's customer credit management activities.
We are looking for an individual with a track record of being a go-getter with
a creative mindset and strong commercial acumen skills.
Please note that more than 50% of your activities will be in the field.
Responsibilities:
* Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.
* Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
* Accountable for reducing delinquency for assigned accounts.
* Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
* Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
* Must communicate & follow up effectively with sales department regarding customer accounts on a timely basis.
* Establish and maintain effective and cooperative working relationships with dealers and sales.
Requirements:
* Bachelor Degree Holder
* 1-3 years of experience with Collections experience is an added value or any customer handling
* Fresh graduates are welcome to apply
* Knowledge of Billing and Collections procedures
* Accounts Receivable knowledge/experience a plus
* Experience in Microsoft office Package ( Word, Excel, outlook) is a must
* Strong attention to detail, goal-oriented
* Commitment to excellent customer service
* Ability to prioritize and manage multiple responsibilities.
At KONE, we are focused on creating an innovative and collaborative working
culture where we value the contribution of each individual. Employee
engagement is a key focus area for us and we encourage participation and the
sharing of information and ideas. Sustainability is an integral part of our
culture and the daily practice. We follow ethical business practices and we
seek to develop a culture of working together where co-workers trust and
respect each other and good performance is recognized. In being a great place
to work, we are proud to offer a range of experiences and opportunities that
will help you to achieve your career and personal goals and enable you to live
a healthy and balanced life.
Read more on
www.kone.com/careers
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