Work Experience
1-3 years
Industry
Health Care
City
Kuwait
State/Province
Al Kuwayt
Zip/Postal Code
00000
Job Description*
Job Summary:
The Program Manager is responsible for coordinating the development
and execution program/s across Kuwait. This is a cross – therapeutic role that
will necessitate consultation and ongoing interaction with primarily Patients
Solutions Manager in Manzil and external stakeholders. The manager will
provide subject matter expertise and technical advice to the team members
helping them to address their patients’ personal challenges and needs by
initiating a staff development plan, identifying gaps and initiating process
improvement when needed. The lead applies advanced knowledge of his team role
interactions with the departments and patients, monitor and audit daily
operations of the program. This position is key to delivering an exceptional
customer experience to patients and physicians, ensuring compliance of
program.
Key Role Accountabilities: *
Design, implement, monitor and manage Patient Support Programs based upon
diverse patient needs and coordination of it as part of the broader program.
Suggest optimization of Patient Support Programs and insights for further
solutions to be created to support patients while integrated into patient
support program.
In collaboration with Line Manager: propose development training plan for
customer facing team, propose training related to patient support programs,
and act as lead – solving problems related to individual patient support
issues.
Act as a qualified resource for team members, answering questions and
troubleshooting situations of various complexities regarding referral
processing, and handling of patient inquiries and other queries.
Provide oversight and direction with regards to day to day operations,
including monitoring calls volume, home visits and workload to ensure
objectives are achieved.
Generate relevant reports on a regular basis as deemed necessary by the
department
Develop/update Program SOPs and processes when needed.
Provide support to the team, as applicable, in quality monitoring and
identifying, reporting and coaching quality issues.
Ensure Care Coaches’ full compliance with policies, procedures and local
regulations.
Monitor AE reporting and communicate with PV ASR (Affiliate Safety
Representative) to ensure that:
o AE is reported promptly to ASR as per local pharmacovigilance SOPs
o Reports are prepared and sent on a monthly basis
Ensure patients data privacy is 100% protected and confidential information is
not disclosed in any circumstances.
Requirements
Education:
Degree in Pharmacy or Allied Health Care professionals
Experience: *
Minimum 2 years of experience in a managerial position
Bilingual (Arabic & English)
Driving License is a Must
* Patient Support Programs experience is an addition
Benefits
* As per the Kuwait Labor Law
Job Type: Full-time
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