Expert, Fraud Management

The Company:

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we
continue to move closer towards our vision to be among the top ‎20
telecommunications companies in the world by ‎2020.
We are a dynamic global telecommunications player operating in ‎17 countries
across the Middle East, North Africa (MENA) and Asia. We cover a population of
more than half a billion people and serve more than ‎68 million customers.
In Kuwait, we employ approximately ‎1,000 talented people, all of whom are
driving Ooredoo to be the number one choice for world-class communications
services in Kuwait. In the face of intensifying competition, increasingly
sophisticated technology and rising customer expectations, nothing is more
important to our success than our team - and it's a team that you can be part
of.
Ooredoo's future is bright, and you can be part of our ongoing success.
The Role:

Ensure timely and innovation analysis of customer usage trends to prevent
revenue leakage owing to fraudulent measures.
Key Accountabilities and Activities:

• Take proactive measures and constantly monitor the revenue streams and implement Proactive checks to prevent fraud.


• Support the product development team making suggestions where vulnerabilities are noted in the launch of a new product.


• Provide analysis and summaries of information as directed ensuring key issues brought to the attention of the FM Management


• Make positive contributions in the area by building controls in business processes and systems across Ooredoo.


• Keep updated with different fraud scenarios with the help of GSM Association' Fraud Forum and other Online Sources


• Keep tab on all the different types of telecom frauds and keep a log and report on any losses incurred during regular periods.


• Initiate and conclude systematic investigations on suspected transactions and cases high standard of accounting transaction.


• Identify issues and take corrective actions to resolve problems.


• Identify and undertake investigation into discrepancies or shortage of information / data and either take action or reports issues to FM Management


• Advise supervisors of any significant deviation from established process or any procedural default to take appropriate action on time.


• Analyse and close all the alarms and cases generated by Fraud Monitoring System (FMS) within the stipulated turnaround time.


• Analyse and raise alarms and various control reports on test SIMS, discounts and waivers, promotions and amendments of subscriber and system information on BSCS, RAS, etc.


• Identify "hot spots" within Ooredoo and putting measures in place to monitor those areas for fraud and revenue leaks.


• Co-ordinate with other functions in alarm and case closure


• Handle all High Usage Reports (HUR) received from roaming partners and send reports to respective teams for taking necessary action.


• Escalate and resolve any system related issues to FM Management


• Ensure fraud instances are identified and undertake investigation into discrepancies or shortages of information / data and either take action or report issues to the FM Management


• Ensure Verification process is carried out for B2B Activations


• Handling Customers Complaints related to Ownership Disputes


• Conduct reviews on access control and authority managements in systems.Verify the accuracy of information / data processed, identify issue and take corrective action to resolve problems.


• Regular and timely escalation of revenue leakages/ fraud/process gaps.


• Provide analysis and summaries of information as directed ensuring key issues brought to the attention of FM Management.


• Monitor control reports on fraud instances and performance of the FMS on a regular basis.Contribute to the motivation of junior staff, providing day to day assistance where necessary.


• Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.


• Other duties as directed by Manager/supervisor or other superiors.
  Qualifications:
  

Degree qualification with appropriate registration with a recognized
professional institute
Other Information:

• ‎2 - ‎3 years of experience in Telecom with min ‎2 years of experience in the Fraud Management


• Excellent command of both written and verbal English, Arabic would be an advantage.


• Good knowledge of MS Office applications like Excel, Word etc.


• Good knowledge in SQL and PLSQL Working Knowledge in a Fraud Management System (Like Subex FMS, Etc.) would be an advantage


• Strong Management Skills


• High Analytical skills and lateral thinking


• Highly Computer Literate


• Good Communication Skills
  Note: you will be required to attach the following:

‎1. Resume / cv