Passenger Services Manager

Passenger Services Manager

Who We Are - Louis Berger Services (LBS)

At Louis Berger Services (LBS), we specialize in global turnkey power
projects, infrastructure operations, maintenance, logistics and ground support
services. As people-focused safety-minded collaborators we are committed to
unlocking the potential held by a workforce that is as diverse as the
communities we serve. Join us and be involved in projects in our growing
organization that help preserve infrastructure and improve initiatives for
sustainability, power services, travel, commuter safety, and more.

This Opportunity

LBS is seeking a full-time Passenger Services Manager at our location at the
Al Mubrarak Airport in Kuwait. The ideal candidate will Perform all tasks
associated with the safe and correct operation of the Air Terminal as directed
by management, regulations, policies, Instructions and the Performance Work
Statement. Join our team and grow with us as we provide best in-class services
that help clients solve their most complex challenges.

Your Impact

• Act as Alternate Station Manager when required.


• Responsible to safely manage and support all aerial port resources and operations to sustain a Working Maximum on Ground (WMOG) of four aircraft at one time.


• Ensure maximum aircraft utilization and on-time aircraft departures, including resolving situational issues, gathering, processing and disseminating information in accordance with Air Mobility Command Instruction AFI ‎24-‎605, Volume ‎2, and other applicable instructions.


• Monitors all flight line activities and takes appropriate acts to resolve any issues.


• Perform passenger service functions IAW AFI ‎24-‎605, Volume ‎2 and DTR ‎4500.9-R, Parts I and III and all guidance listed in the PWS.


• Responsible for the processing of passengers using automated / non-automated systems and ensure manual procedures are developed.


• Responsible for maintenance and operation of terminal security equipment.


• Responsible for Lost & Found and Mishandled baggage procedures.


• Maintain Space Available and Space Required passenger listings.


• Ensure all personnel are trained and comply with determining travel eligibility.


• Responsible for development and use of passenger briefings.


• Responsible for development of GATES X-man excel file input form as per the PWS.


• Responsible for coordinating delivery completed remote processing locations passenger information from as per the PWS.


• Responsible for all government provided equipment and reporting issues to the Station Manager.


• Establish procedures to assist passengers who have visa or passport issues as per the PWS.


• Establish procedures to coordinate transportation and lodging for in-transit thru-load passengers as per the PWS.


• Responsible for care and proper reporting of maintenance issues to the maintenance sections for all government and company provided vehicles.


• Ensure collection of orders for all flights as per the PWS and regulations.


• Ensure section personnel are properly trained IAW applicable regulations and requirement of the PWS.


• Monitors the screening exemption letter and provide the Station Manager updates when required.


• Ensure sterile passengers holding areas are properly used and maintained.


• Ensure that the AMC ICE comment system is available as per the PWS.


• Ensure personnel are properly trained and knowledgeable of hazardous/dangerous goods that are acceptable/unacceptable for passenger flights.


• Will ensure baggage is separated by destination as per the PWS.


• Monitors and ensure mishandle baggage is handled and documented as per the PWS.


• Responsible for development and implementation of internal funds audit procedures.


• Responsible for Mishandled Baggage Summary report as per the PWS.


• Transport passengers, aircrew and LBS employees.


• Responsible for monitoring flight line activities of section and other section personnel to ensure compliance.


• Ensure personnel are escorting trucks and buses IAW base guidelines.


• Responsible for Funds handling and accountability and per regulations and per the PWS.


• Process Distinguished Visitors (DV's) working with Protocol office.


• Perform Supplemental duties in Passenger Service or other work centers as required by Station Manager.

Who You Are

Required Qualifications
* Must have four (‎4) years of working knowledge in performing Passenger Terminal Operations Services.
* Shall have extensive experience in GATES systems and be familiar with all air terminal and flight-line operations.
* Customer Services professional.
* Must have computer skills and be able to operate a variety of computer programs. Must be detail oriented, motivated and drive to perform at a high level.
* Must be able to comprehend English to include reading and writing.
* Must maintain a valid driver's license.
* You will be required to maintain a valid passport.
* You will be required to maintain Secret clearance.
Preferred Qualifications
* Great interpersonal skills.
* Customer service oriented.
* Excellent management and leadership skills.
* Ability to multi-task.
NOTE ‎1: The Passenger Services Manager will be required to work in all areas
of ATGHS
NOTE ‎2: The Passenger Services Manager is a physically challenging position;
extended periods of standing, walking, pushing and lifting are required

Additional Requirements

• Louis Berger Services, member of WSP USA, is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.


• To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Additional Details

• Required Education: High School Diploma / GED


• Minimum Years Experience: ‎7 years


• Travel Required: ‎25%


• Job Status: Regular


• Employee Type: Full


• Primary Location: KUWAIT - KUWAIT CITY


• All locations: Kuwait

About LBS

Louis Berger Services specializes in turnkey power projects, infrastructure
operations, maintenance, logistics, and ground support operations.
Incorporated in ‎2012, LBS operates around the globe serving as a trusted
partner to national, state, and local government agencies, multilateral
institutions and commercial industry clients.
Louis Berger Services specializes in operation and maintenance services at
large, mission-essential military installations and transportation facilities
worldwide. A trusted partner to federal government agencies, we provide
expertise in aerial port operations, contingency logistics and ground support
services, turnkey power and fueling solutions, as well as heavy vehicle
maintenance for defense and security customers. We also provide industry
leading transportation asset maintenance services to state and local customers
across the United States.
At the core of everything we do is our guarantee to provide solutions that
have a positive impact on society.