Passenger Service Specialist - ATGHS (USN)

Passenger Service Specialist - ATGHS (USN)

Who We Are - Louis Berger Services (LBS)

We are Louis Berger Services (LBS) and we specialize in operational excellence
for defense mission and public critical infrastructure and facilities,
globally. We offer turnkey operation and management solutions to reduce risk
and life-cycle costs. As people-focused, safety-minded collaborators we are
committed to unlocking the potential held by a workforce that is as diverse as
the communities we serve. Join us and be involved in projects in our growing
organization that partners with national, state, and local government
agencies, multilateral institutions and commercial industry clients.

At the core of everything we do are our values: safety, ethics, respect,
value, inclusion, community and excellence. These values are instilled into
all of our relationships, projects, programs, and activities enabling us to
provide solutions that have a positive impact on society.

Louis Berger Services, member of WSP USA, is an Equal Opportunity Employer
Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National
Origin/Disability or Protected Veteran Status.

This Opportunity

LBS is seeking a full-time Passenger Service Specialist in Kuwait to support
the Air Terminal Ground Handling Services. Perform all tasks associated with
the safe and correct operation of the Air Terminal as directed by management,
regulations, policies, instructions and the Performance Work Statement.

Your Impact

• Ensure passenger service functions are IAW AFI ‎24-‎605, Volumes, DTR ‎4500.9-R, Parts I and III and all guidance listed in the PWS.


• Verify that processed passengers using automated / non-automated systems are accurate and ensure manual procedures are executed without error.


• Monitor the maintenance and operation of terminal security equipment and reports issues to the Passenger Manager.


• Ensure proper execution of the Lost & Found and Mishandled baggage procedures.


• Ensure proper posting of Space Available and Space Required passenger listings.


• Monitor personnel training and ensures compliance when determining travel eligibility.


• Verify GATES X-man Excel file inputs are accurate as per the PWS.


• Work with remote sites to ensure timely delivery of passenger information as per the PWS.


• Control all government provided equipment and ensure proper use; reports any issues to the Passenger Service Manager.


• Ensure passengers are properly assisted with visa and passport issues as per developed procedures.


• Monitor transportation and lodging procedures for in-transit thru-load passengers are being completed as per guidance.


• Verify collection of orders for all flights as per the PWS and regulations.


• Ensure personnel are properly trained IAW applicable regulations and requirement of the PWS.


• Enforce the screening exemption letter and provides the Passenger Manager updates when required.


• Monitor sterile passenger holding areas ensuring they are properly used and maintained.


• Ensure passengers are briefed on the AMC Commander's comment box location and reports any issues to the Passenger Service Manager.


• Verify personnel are properly enforcing hazardous/dangerous goods that are acceptable/unacceptable for passenger flights.


• Ensure baggage is separated by destination as per the PWS.


• Monitor and ensure mishandled baggage is documented as per the PWS.


• Ensure funds are handled in accordance with establish guidelines and help the Passenger Service Manager to resolve issues found during internal audits.


• Ensure proper completion of the Mishandled Baggage Summary report as per the PWS.


• Process Distinguished Visitors (DV's) working with Protocol office.


• Perform Supplemental duties in Passenger Service or other work centers as required by Passenger Service Manager.

Who You Are

Required Qualifications
* Must have computer skills and be able to operate a variety of computer programs.
* Must be able to speak, read and write English fluently
* Must maintain a valid driver's license from their home country with validity for ‎12 months from on-site employment date
* Must maintain a valid passport from their home country with validity for ‎12 months from on-site employment date. Passport must have a minimum of ‎6 blank pages prior to OCONUS mobilization.
* Must be CAC eligible and able to gain and maintain authorized entry onto US military installations.
* To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
Additional Required Qualifications
* Must have one (‎1) years of working knowledge in performing Passenger Terminal Operations Services.
* Shall have extensive experience in GATES systems and be familiar with all air terminal and flight-line operations.
* Customer Services professional.
* Must be detail oriented, motivated and drive to perform at a high level.
Role Characteristics
* Great interpersonal skills.
* Customer service oriented.
* Team player.
* Ability to multi-task.

Additional Requirements

• Louis Berger Services, member of WSP USA, is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.


• To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Additional Details

• Required Education: High School Diploma / GED


• Minimum Years Experience: ‎1+ years


• Travel Required: ‎25%


• Job Status: Regular


• Employee Type: Full


• Primary Location: KUWAIT - KUWAIT CITY


• All locations: Kuwait