Supervisor, Community Sales / Phono Subsidiary of Ooredoo Kuwait

The Company:

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we
continue to move closer towards our vision to be among the top ‎20
telecommunications companies in the world by ‎2020.
We are a dynamic global telecommunications player operating in ‎17 countries
across the Middle East, North Africa (MENA) and Asia. We cover a population of
more than half a billion people and serve more than ‎68 million customers.
In Kuwait, we employ approximately ‎1,000 talented people, all of whom are
driving Ooredoo to be the number one choice for world-class communications
services in Kuwait. In the face of intensifying competition, increasingly
sophisticated technology and rising customer expectations, nothing is more
important to our success than our team - and it's a team that you can be part
of.
Ooredoo's future is bright, and you can be part of our ongoing success.
The Role:

Manage the daily operations of Ooredoo Kuwait Community Sales Force (Both
Postpaid & Prepaid)
Key Accountabilities and Activities:

• Manage the day to day activities of the community Sales Force


• Sell full portfolio of Ooredoo and its subsidiaries products and services as per Ooredoo and Its subsidiaries Processes and guidelines


• Manage the revenue and non-revenue generating transactions individually and on community level which include Sales, Retention, services and Quality of operations for Ooredoo Kuwait and its subsidiaries


• Assign individual targets and KPIs among sales agents


• Act as a first escalation level for angry customers and unusual cases


• Follow the guidelines of handling community sales inventory, cash management and all related paperwork


• Manage the stock ordering process to ensure adequate number of products, devices and accessories maintaining timely replenishment of exhausted stock, as directed.


• Manage the plans and execution of product launches, special offers and announcements among community sales employees


• Forward customer feedback information on issues and concerns about procedures and products to the Manager to help improve service standards.


• Carry out daily reconciliations of sales transactions and despatch to Finance


• Ensure that all associated paperwork such as contracts, transactions, correspondence, is accurate and scan documents as per the process.


• Act as focal point between Ooredoo/PHONO employees with the HR Business partner with all employee related issues


• Arrange chairing regular team meetings to keep staff informed of developments, initiatives and forthcoming promotions


• Train and coach the branch staff so they provide a high level of service to customers, and help to achieve sales targets and objectives


• Step in to assist more junior Retail staff to deal with difficult customer enquiries and issues when required.Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.


• Other duties as directed by superiors in which ease the branch operations and assist other branches when its needed
  Qualifications:
  

Bachelor 's Degree in a business or a related discipline from a recognised
tertiary institution
Other Information:

• Required ‎3+ years of experience n a retail sales environment.


• Excellent interpersonal and presentational abilities.


• Strong leadership and motivational skills.


• Fluency in written and verbal English and Arabic.


• Ability to operate in a diverse multicultural, multinational work environment, exhibiting appropriate sensitivities.


• MS Office
  Note: you will be required to attach the following:

‎1. Resume / cv