Technician, Kiosk /Phono Subsidiary of Ooredoo Kuwait

The Company:

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we
continue to move closer towards our vision to be among the top ‎20
telecommunications companies in the world by ‎2020.
We are a dynamic global telecommunications player operating in ‎17 countries
across the Middle East, North Africa (MENA) and Asia. We cover a population of
more than half a billion people and serve more than ‎68 million customers.
In Kuwait, we employ approximately ‎1,000 talented people, all of whom are
driving Ooredoo to be the number one choice for world-class communications
services in Kuwait. In the face of intensifying competition, increasingly
sophisticated technology and rising customer expectations, nothing is more
important to our success than our team - and it's a team that you can be part
of.
Ooredoo's future is bright, and you can be part of our ongoing success.
The Purpose:

Provide technical support to KIOSK machines and Retail shops on the assigned
area.
Key Accountabilties & Responsiblities:

• Provide support "On Call" for the Assigned area in Kuwait


• Work aligned with SLA terms


• Perform preventive maintenance based on best practices


• Troubleshooting of PC, Touch Screen monitor, Printers, Cash acceptor, Network connectivity


• Reporting to concern teams on timely manner


• Covering extra areas if/when required as per management direction


• Proactively utilize skills in providing the requested tasks efficiently and promptly, to ensure that the staffs deliver the optimum outputs.


• Retain good condition of the machines through regular maintenance.


• Take the initiative to stay well-informed to relevant field.


• Attend constantly the training and coaching session which set by the management.


• Installing & relocating machine if/when required as per management direction


• Monitor machine & transaction status


• Windows & application installation


• Preparing Cash Collection Plan


• Pinniped & Router Configuration


• EVD L1 Support (Checking transaction/Voucher status, System Activation/Deactivation, Password Reset, Reverse transaction request, Transferring)


• Technical support providing to POS (IT Helpdesk support for non Diyar covered shops)Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.


• Other duties as directed by supervisor or other superiors in which ease the branch operations and assist in the absence of Branch manager or the Team leader.


• Play the role of greater when its directed by direct supervisor


• Up-sell and promote company digital platforms and direct customers to process their basic services through it.
  Qualifications:
  

Diploma degree in Technical Support or equivalent from recognized
institution.
Requirements:

• Minimum ‎1 year experiencing in Troubleshooting PC related issues.


• Ability to run troubleshooting for PC, Touch Screen monitor, Printers, Cash acceptor, Network connectivity.


• Ability to work under pressure.


• Strong Communication skills.


• Fluent in English written & spoken (Arabic is additional).


• Own a car with valid Kuwait driving license.
  Note: you will be required to attach the following:

‎1. Resume / cv