The Company
Ooredoo is an organisation on the move. Thanks to our dedicated employees, we
continue to move closer towards our vision to be among the top 20
telecommunications companies in the world by 2020.
We are a dynamic global telecommunications player operating in 17 countries
across the Middle East, North Africa (MENA) and Asia. We cover a population of
more than half a billion people and serve more than 68 million customers.
In Kuwait, we employ approximately 1,000 talented people, all of whom are
driving Ooredoo to be the number one choice for world-class communications
services in Kuwait. In the face of intensifying competition, increasingly
sophisticated technology and rising customer expectations, nothing is more
important to our success than our team - and it's a team that you can be part
of.
Ooredoo's future is bright, and you can be part of our ongoing success.
The Purpose
Provide technical support to KIOSK machines and Retail shops on the assigned
area. Key Accountabilties & Responsiblities
* Provide support "On Call" for the Assigned area in Kuwait
* Work aligned with SLA terms
* Perform preventive maintenance based on best practices
* Troubleshooting of PC, Touch Screen monitor, Printers, Cash acceptor, Network connectivity
* Reporting to concern teams on timely manner
* Covering extra areas if/when required as per management direction
* Proactively utilize skills in providing the requested tasks efficiently and promptly, to ensure that the staffs deliver the optimum outputs.
* Retain good condition of the machines through regular maintenance.
* Take the initiative to stay well-informed to relevant field.
* Attend constantly the training and coaching session which set by the management.
* Installing & relocating machine if/when required as per management direction
* Monitor machine & transaction status
* Windows & application installation
* Preparing Cash Collection Plan
* Pinniped & Router Configuration
* EVD L1 Support (Checking transaction/Voucher status, System Activation/Deactivation, Password Reset, Reverse transaction request, Transferring)
* Technical support providing to POS (IT Helpdesk support for non Diyar covered shops)Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.
* Other duties as directed by supervisor or other superiors in which ease the branch operations and assist in the absence of Branch manager or the Team leader.
* Play the role of greater when its directed by direct supervisor
* Up-sell and promote company digital platforms and direct customers to process their basic services through it.
Qualifications
Diploma degree in Technical Support or equivalent from recognized
institution.
**The Company: ** Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020. We are a dynamic global telecommunications player operating in 17 countries acros…
The Company Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020. We are a dynamic global telecommunications player operating in 17 countries across the Mi…
**The Company: ** Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020. We are a dynamic global telecommunications player operating in 17 countries acros…
The Company Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020. We are a dynamic global telecommunications player operating in 17 countries across the Mi…
**The Company: ** Ooredoo is an organization on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020. We are a dynamic global telecommunications player operating in 17 countries acros…
The Company Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020. We are a dynamic global telecommunications player operating in 17 countries across the Mi…
**The Company: ** Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020. We are a dynamic global telecommunications player operating in 17 countries acros…
The Company Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020. We are a dynamic global telecommunications player operating in 17 countries across the Mi…
The Company Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020. We are a dynamic global telecommunications player operating in 17 countries across the Mi…
**The Company: ** Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020. We are a dynamic global telecommunications player operating in 17 countries acros…