PC Support Engineer

About this opportunity!

We are now looking for a Packet core Engineer that will provide technical
service and support to our customers. In this role, you will troubleshoot and
resolve problems to stabilize and optimize customer networks. You will
configure and integrate different nodes and solutions in new and live customer
networks.
You will typically interact with customer technical staff, operation managers,
service engineers and other groups within the Service Delivery organization.
You may also interact with groups in sales, R &D, 3rd party suppliers and
local authorities.
As there are no distinct borders between the areas, you will need to be
flexible and master more than one area. You are expected to travel
internationally and work in different cultural environments. The technical
development is rapid and you are responsible for continuously keeping your
competence and skills up to date.
You will require a broad knowledge within telecom and Datacom, covering both
hardware, software, and network knowledge. You will work, collaborate, and
communicate in an international environment, both with colleagues internally
as well as customers and suppliers to Ericsson. The role more than often
requires you to take on big responsibility and it is important that you can
work independently. .

What you will do
*
Customer support request (CSR) investigation follow up and coordination.
* Analyze problems and identify suitable solution to these problems.
* Do Software Update Management (SUM) activities.
* Working on complex troubleshooting, using support tools and according to global support processes and procedures.
* Developing and maintaining relationships with Customer.
* Actively engage in communication with other engineers for the purpose of knowledge sharing.

You will bring
*
Min. Bachelor 's Degree in Engineering or equivalent
* Domain experience: (Packet core) at least ‎7-‎8 years.
* Very good knowledge of Ericsson Packet Core nodes, SGSN-MME, GGSN, EPC, vEPC
* Good Understanding of Packet Core surrounding Nodes (Like IMS, OCC, Charging Nodes)
* Good knowledge of SAPC (Policy server) , IPWorks (DNS)
* Familiar with virtualization and the Cloud Systems
* Excellent IP background
* Very good knowledge of Linux
* Negotiation & argumentation skills
* Planning & organizing skills
* Delivering results & meeting customer expectations
* Presentation & communication skills
* Working with people

You should also have
*
Excellent social and interpersonal skills
* Responsive and result oriented
* You will be perseverant, as well as open-minded, with a passion to win

What ´s in it for you?

Here at Ericsson, our culture is built on over a century of courageous
decisions. With us, you will no longer be dreaming of what the future holds -
you will be redefining it. You won't develop for the status quo but will build
what replaces it. Joining us is a way to move your career in any direction you
want; with hundreds of career opportunities in locations all over the world,
in a place where co-creation and collaboration are embedded into the walls.
You will find yourself in a speak-up environment where empathy and humanness
serve as cornerstones for how we work, and where work-life balance is a
priority. Welcome to an inclusive, global company where your opportunity to
make an impact is endless.

What happens once you apply?

To prepare yourself for next steps, please explore here:
https://www.ericsson.com/en/careers/job-opportunities/hiring-process
Do you believe that an organization fostering an environment of cooperation
and collaboration to execute with speed creates better business value? Do you
value a culture of humanness, where fact-based decisions are important, and
our people are encouraged to speak up? Do you believe that diverse, inclusive
teams drive performance and innovation? At Ericsson, we do.

Encouraging a diverse and inclusive organization is core to our values at
Ericsson, that's why we nurture it in everything we do. We truly believe that
by collaborating with people with different experiences we drive innovation,
which is essential for our future growth. We encourage people from all
backgrounds to apply and realize their full potential as part of our Ericsson
team.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer,
learn more.
Primary country and city: Kuwait (KW) || Kuwait : Kuwait City : Kuwait City
Req ID: ‎690802