Senior Executive Activation & Service Delivery - Fixed Services / Phono Subsidiary of Ooredoo Kuwait

The Company

Ooredoo is an organisation on the move. Thanks to our dedicated employees, we
continue to move closer towards our vision to be among the top ‎20
telecommunications companies in the world.
We are a dynamic global telecommunications player operating in ‎17 countries
across the Middle East, North Africa (MENA) and Asia. We cover a population of
more than half a billion people and serve more than ‎68 million customers.
In Kuwait, we employ approximately ‎1,000 talented people, all of whom are
driving Ooredoo to be the number one choice for world-class communications
services in Kuwait. In the face of intensifying competition, increasingly
sophisticated technology and rising customer expectations, nothing is more
important to our success than our team - and it's a team that you can be part
of.
Ooredoo's future is bright, and you can be part of our ongoing success.
The Purpose

Responsible for acting as liaison between the Corporate Sales Department,
other FASTtelco Departments, and upper support levels by giving support for
various services provided to internal and external customers.
Key Accountabilties & Responsiblities
*
Updating sales for the opened projects.
* Providing sales with active services list from the system.
* Providing sales with any required information or documents from system.
* Preparing reports for big projects to be communicated with PMO and the deployment team.
* Providing clear details for orders to the technology team to proceed with the installations.
* Extracting the list of services to sales.
* Checking customer services in renewal & upgrade requests.
* Follow up with SCM team to get the missing supplier quotations in the open projects.
* Updating Sale on the orders process, providing the sales orders status on a weekly basis.
* Following up on a daily basis for the processed orders with all concerned departments till installation.
* Following up on a daily basis for the pending & rejected orders.
* Providing the monthly report for sales achievement to do the incentive.
* Following up with presales & finance for the cost sheet.
* Following up with the customer for domain name renewal (Extract the report from CITRA, follow up with the customer directly to get renewal.
* Validating the received documents (legal documents part) from sales as per the KYC.
* Opening the customer profile in system & creating the account.
* Checking the solution with presales before processing the order.
* Checking the products in system and following up with BAU teams to add the missing products.
* Checking the stock items report before processing the orders.
* Preparing, updating and submitting orders on the system, in order to finalize orders in a timely manner.
* Open profile subscribers as per the received PO or contract.
* Creating orders according to categories and services to be organized.
* Assigning the DID range to the customer.
* Processing orders in the system (new, upgrade, downgrade, cancellation & renewal).
* Following up on the uninstalled solutions till the deployment.
* Confirming with the stakeholders upon order completion.
* Responsible for receiving the demo request as per the approval matrix.
* Validating the request and opening a profile for subscribers as per the received approval.
* Creating orders according to categories and services to be organized.
* Following up on the installed demo orders with sales.
* Following up on the uninstalled demo orders with deployment.
* Processing cancellations of demo orders.
* Take the necessary approval in case Sales want to extend the demo period.
* Conducting testing for any new products (workflow).
* Processing testing for any new system updates or enhancements related to the FT system.
* Support the other teams in testing to include but not limited to Finance, Pre Sales and Technology.
* Responsible for sharing the testing results to ensure correct configuration.
* Addressing communications from customers and Direct Sales for inquiries related to the account or for service modification.
* Validating the sender email as per the KYC.
* Assisting sales / customers in filling-up MOC & CITRA forms.
* Executing the customer request of adding, cancelling & modifying the services.
* Confirming back to the customer / KAM when the request is completed.
* Creating/raising TT's on the remedy system to solve daily issues (missing activities, wrong workflow & system errors).
* Following up on daily basis to resolve system issues and ensure that the installation is complete.
* Coordinating with the technical team to solve any issues during installation.
* Responsible for arranging the received original documents and attaching the customer documents in order. In addition, to submitting the original documents to the Quality Control team.
* Filing the original new contracts, cancellation letters & renewal.
* Following up with the customer & Sales for the missing documents.
* Printing the customer receipt and attaching it with the original documents.
* Maintaining the filing work in a shared folder as a soft backup.
* Maintaining the filing work in the store as hard backup.
* Providing customers with contract details, copy of their offer by coordinating with sales.
* Other duties as directed by supervisor or other superiors.
* Attend meetings if required with KAMs for corporate customers.
Qualifications

Bachelor / Diploma degree in Business or a related discipline from a
recognized tertiary institution.