Field Services Representative (Deployed)

Overview:
Intelligent Waves has an immediate need for a * Field Services
Representative (Deployed) to support our mission critical work for our
government customers OCONUS.
*
Location: Kuwait CIty, Kuwait
Security Clearance: Top Secret with SCI Eligibility.
Employees are required to follow all company and customer site COVID-‎19
protocols.

Responsibilities:
* Manage and execute the evaluation of equipment and technologies prior to shipment to operational theaters/environments or as use in its net management.
* Coordinate the introduction of technologies and equipment with various operational commands and/or Agencies and Governments and their supporting organizations.
* Manage the distribution of equipment and related technologies in each operational theater working with DISA, operational commands, and other DoD organizations as necessary.
* Ensure that DISA sponsored technologies are operable by operational forces and other end-users and to sustain operation of contract device portfolio and related technologies.
* Provide support to operational forces conducting real-world operations such as Operation Inherent Resolve (OIR), Operation Resolute Support (ORS), and others globally as required. This may also include emergency response situations in which FSRs are required to respond to short-term incidents such as natural disasters, humanitarian assistance, or other large-scale events requiring immediate fielding assistance.
* Provide troubleshooting and limited end-user support with respect to contract devices, components, ancillary products and related systems.
* Monitor, document and report issues with contract devices, components and systems in the operational environment.
* Perform the installation and testing of contract equipment to include (but not limited to) Tactical Operations Center (TOC) kits and vehicle kits on various classes of military and non-military vehicles.
* Perform up to Tier ‎2 repairs in theatre to equipment. "Tier-‎2" is defined as any repair requiring the opening of a device to test, repair, or replace any internal components.
* Operate and maintain regional help desk support for deployed users; problems or issues that cannot be resolved shall be elevated to a ‎24/‎7 help-desk.
* Responsible for resolving complex service problems; performing expert maintenance; and installing, configuring and testing all types of data communications equipment and services.
* Ability to understand and interpret engineers drawings in the fabrication and installation of cable assemblies.
* Modify and revise all applicable engineering drawings to reflect the actual installation configuration.
* Perform other Duties as assigned
Qualifications:
* Deployed position to Kuwait
* Bachelor's degree in related field plus minimum of ‎4 years of experience. ‎5 additional years' experience can be substituted for education.
* Ability to work well with others.
* Good communication skills.
* Self-starter - minimal supervision required.
* Good organizational skills.
* Proficient in MS Office tools.

Since ‎2006, Intelligent Waves has remained committed to providing quality
engineering, operations, and intelligence solutions to our clients and it all
starts with YOU. Intelligent Waves provides a great and generous benefits
package to include medical, dental and vision, paid PTO, life & disability
packages. We also invest in our employees' futures by providing a contribution
with vesting starting from DAY ‎1, technical training, tuition bonuses, and
much, much more.

Clearance Statement: Applicants selected for this position will be subject
to a government security investigation and must meet eligibility requirements
for access to classified information. Only US citizens are eligible for a
security clearance. For this position, Intelligent Waves will consider only
applicants with security clearances or applicants who are eligible for
security clearances.

Intelligent Waves LLC is an equal opportunity employer. We are committed to
providing equal opportunity to all applicants and employees in full compliance
with all applicable state and federal laws prohibiting discrimination on the
basis of race, color, age, gender, religion, national origin, disability,
sexual orientation and gender identity protected veteran status and
individuals with disabilities, or any other class protected by applicable
state or federal law.

A Veteran Friendly Organization
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