Director of Information Technology

Director of Information Technology - Four Seasons Sharm El Sheikh
About Four Seasons Hotels and Resorts:
At Four Seasons, we believe in recognizing a familiar face, welcoming a new
one and treating everyone, we meet the way we would want to be treated
ourselves. Whether you work with us, stay with us, live with us or discover
with us, we believe our purpose is to create impressions that will stay with
you for a lifetime. It comes from our belief that life is richer when we truly
connect to the people and the world around us.
Four Seasons Hotels and Resorts can offer what many hospitalities
professionals dream of; the opportunity to build a life-long career with
global potential and a real sense of pride in work well done. We look for
talent who share the Golden Rule - people who, by nature, believe in treating
others as we would have them treat us. As Four Seasons works towards
phenomenal growth in the next decade, our most valuable partners continue to
be our talent, with whom we have a strong relationship based on the Golden
Rule. This relationship is made tangible by the awards received year after
year by Four Seasons on a corporate level, as well as by our hotels, resorts,
and residences around the world, making us an undisputed "employer of choice."
About Four Seasons Hotel Sharm El Sheikh:

**Four Seasons Resort Sharm El Sheikh, South Sinai. The resort sprawls

across an enchanting natural preserve and is embellished by the emerald-
colored Red Sea. Located in In Egypt, South Sinai overlook the amazing Red
Sea
The Role of Director of Information Technology:
We currently have an opportunity for a talented Director of Information
Technology to join our iconic hotel - Four Seasons Sharm El Sheikh.
You must be fluency in English and Arabic.
Reports to:
Director of Finance / Area Director of Hotel Technology Services
Summary:
• Responsible for the efficient operation and maintenance of all computer
systems, data, and voice communications activities at property.
• Support Area Director in Forecasting technology requirements and upgrades to
existing technology to improve effectiveness of installed systems.
• Execute hotel and corporate systems strategies.
Education:
University or College degree - major in IT
Experience:
• Five years of experience in hotel IT
• Minimum two years of experience as Hotel Director of IT
• Project Management and knowledge of hospitality applications, PMS, HSIA, POS
are assets.
Travel:
Occasional
Key Activities and outcomes**
People Functions
• Maintain harmonious and professional relationship with all departments and
Home Office.
• Must have strong interpersonal skills and be able to relate to all levels of
management.
• Must be able to assist hotel guests with technical requirements and issues.
• Actively participate in monthly Senior Director of IT conference calls and
share ideas and best practices.
• Experience in Project Management, hospitality applications, PMS, HSIA, POS,
is preferred.
• Must be able to provide high levels of service and support to admin users as
per contracted Service Level Agreement.
Product Functions
• Ensure critical systems, specifically Front Office Property Management
System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales
computer systems are available twenty-four (‎24) hours per day.
• Establish and maintain user procedures and hardware familiarization for all
systems.
• Establish and maintain system security procedures consistent with control
requirements and corporate policy.
• Maintain accurate records of system files, software and hardware issues and
service requirements.
• Maintain effective support for end user support process, other systems,
including back office, sales & catering and human resources applications or
any other property application.
• Knowledge of specific hospitality industry applications and interfaces (i.e.
Opera, Delphi, Back Office, Spa, HR systems, etc) is desirable.
• Responsible for network support & security of hotel network, Active
Directory maintenance, Server Infrastructure maintenance, Network
Infrastructure maintenance - wired & wireless, Network protection & failover
tools implementation (Firewall, web security, multi-homing devices, etc).
• Administer O365, connection to global VPN and other communication tools
• Establish and maintain, test, and monitor backup plan for all systems to
ensure protection from loss of data and ensure backups are carried out in
accordance with corporate and local policies.
• Maintain and promote Four Seasons core technology standards as outlined in
the Four Seasons IT Core Standards notes database.
• As required, participate in and lead the co-ordination of new systems
acquisitions, corporate initiated major projects and technology
implementations.
• Good knowledge and support for Desktop OS and applications.
• Provide direct guest support and quality support to function rooms and
conference services.
• Assist the Director of Finance in administering all IT related maintenance
and services contracts and take a leadership role in establishing scope of the
maintenance and services contracts, contract negotiations and bidding process.
Profit Functions
• Be a business manager. Recommend new applications as requested by hotels to
streamline business processes and improve workflow.
• Negotiate and execute computer and data communications contracts to ensure
compliance with their requirements.
• Implement technology "best practices" from other Four Seasons properties
that are workable.
• Establish product lifecycle management for hardware/software and ‎10-year
capital planning for technology.
• Prepare IT operating budgets, IT capital budgets, and able to discuss and
present a business case for all IT expenses.
Key Behavioral Competencies
* Proven leadership skills in a hotel environment
* Highest level of integrity and transparency
* Strong interpersonal and relationship-building skills and a team player with high energy levels to work with cross-functional teams, negotiate for resources and influence stakeholders
* Strong written and verbal communication skills to prepare and deliver reports, projects, effective presentations and facilitate meetings
* Strong problem-solving, decision-making, conflict-resolution and strategic-thinking skills
* Promote a continuous learning environment that creates an atmosphere for professional development opportunities
* Apply an ethical approach to influence the outcome of situations
* Serve as a role model for others by demonstrating appropriate business conduct and ethical principles
* Continuously seek to improve/develop the performance of others and continuously strive to improve his/her own performance
* Work in a safe, prudent, and organized manner
Technical skills and knowledge
* A working technical knowledge of hotel systems and operations.
* Desirable Microsoft or Cisco Certifications, strong network-building and trouble-shooting skills, including Microsoft Operating Systems, MAC Operating Systems and applications
* Strong business, resources and project planning experience
* Four Seasons IT Core Standards and key internal controls
* Good knowledge of the Four Seasons policies and procedures
* Knowledge of basic accounting principles
Key Functional Competencies
* Reasonable cost analysis, cost management and budgeting skills
* Clear understanding of the purpose and reasons for internal controls
* Understand and familiar with hotel quality standards and service standards
* Strong commitment to service
Internal Relationships
* Hotel Planning Committee and Department Heads
* Area Director of Finance
* Area Director of Hotel Technology Services
* VP Information Systems
* Director of Hotel Information Systems
* FSHO Information Systems and Technology Heads/Teams
* Director of IT of Four Seasons Hotels In the Region Director Of Internal Audit
External Relationships
* Director of IT of Hotels In the City
* Vendors and Contractors
* External Auditors