Assistant Outlet Manager

Job Description

Main Duties:
* To support Outlet Manager in managing all the outlets efficiently according to the established concept statements.
* To ensure that all operating standards are adhered to in order to achieve the level of service established in the Departmental Operations Manual.
* To assign responsibilities to subordinates and to check their performance periodically.
* To assist in controlling the requisitioning, storage and careful using of all operating equipment and supplies
* To participate in the formulation of the Annual Operating Budget in determining outlet projected revenues and expenses, operating equipment and FF &E requirements in line with the compilation of the Annual Business Plan.
* To ensure that the par stocks for all operating equipment and supplies are strictly adhered to and that the outlet is adequately equipped.
* To assist in conducting monthly inventory checks on all operating equipment and supplies.
* To carry out monthly, quarterly, bi‑yearly, yearly inventory of operating equipment.
* To establish a rapport with guests maintaining good customer relationship and assisting to update guest history files.
* To conduct daily pre‑shift briefings to ambassadors on preparation, service and product knowledge.
* To attend Daily Operating Meeting.
* To assist in planning and organizing festive food promotions within the outlet.
* To liaise with the Kitchen and Beverage department on daily operation and quality.
* To handle all guest complaints, requests and enquiries on food, beverage and service.
* To assist in the operations and be visible during peak times.
* To ensure that the outlet cashiering procedures are strictly adhered to.
* To assist in the revision and updating of the outlet Departmental Operations Manual on as needed basis.
* To assist in the formulation of the Annual Marketing Plan to establish a list of marketing activities in line with the compilation of the Annual Business Plan.
* To maintain the Daily Log Book.
* To assist in planning the outlet weekly roster and work schedules to ensure that the outlet is adequately manned to handle the level of business and submit a copy to the Human Recourses Department.
* To maintain the outlet bulletin board.
* To submit all guest/ambassador incident reports.
* To report "lost and found" items.
* To ensure that the outlet is kept clean and organized, both at the front and back area as well.
* To liaise and organize with Housekeeping and Stewarding Departments that the established cleaning schedules are strictly adhered to.
* To issue repair and maintenance work orders to ensure proper maintenance of the outlet.
* To supervise the ambassadors within the department, ensuring that the correct standards and methods of service are maintained as stated in the Hotel and Department Operations Manual.
* To maintain a high standard of personal appearance and hygiene at all times.
* To ensure that the Department's operational budget is strictly adhered to and that all costs are controlled and expenditure approved.
* To contribute to regular departmental Communications Meetings.
* To assist in the training of ambassadors ensuring that they have the necessary skills to perform their duties with the maximum efficiency and in the most productive manner.
* To ensure rosters are posted and timesheets submitted on time with a copy to the Human Resources and Food & Beverage Departments.
* To liaise and inform Food and Beverage Department and Human Resources Department of all training sessions.
* To conduct ambassador performance appraisals.
* To identify and develop young talents within the organization for future potential growth within the group.
* To be entirely flexible and adapt to rotate within the different outlets of the Food and Beverage Department.
* To carry out any other reasonable duties as assigned by the Outlet Manager.