Assistant Outlet Manager

Job Number ‎22191893
Job Category Food and Beverage & Culinary
Location The Ritz-Carlton Riyadh, AlHada Area, Mekkah Road, Riyadh, Saudi
Arabia, Saudi Arabia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY

Areas of responsibility include Restaurants/Bars and Room Service, if
applicable. Assists in the daily supervision restaurant operations and assists
with menu planning, maintains sanitation standards and assists servers and
hosts on the floor during peak meal periods. Strives to continually improve
guest and employee satisfaction. Determines training needed to accomplish
goals, then implements plan.

CANDIDATE PROFILE

Education and Experience
* High school diploma or GED; ‎4 years experience in the food and beverage, culinary, or related professional area.
OR
* ‎2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; ‎2 years experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Assisting in Management of Restaurant Team
* Handles employee questions and concerns.
* Monitors employees to ensure performance expectations are met.
* Provides feedback to employees based on observation of service behaviors.
* Assists in supervising daily shift operations.
* Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.
* Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.

Conducting Day-to-Day Restaurant Operations
* Ensures all employees have proper supplies, equipment and uniforms.
* Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.
* Ensures compliance with all restaurant policies, standards and procedures.
* Monitors alcohol beverage service in compliance with local laws.
* Manages to achieve or exceed budgeted goals.
* Performs all duties of restaurant employees and related departments as necessary.
* Opens and closes restaurant shifts.

Providing Exceptional Customer Service
* Interacts with guests to obtain feedback on product quality and service levels.
* Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
* Encourages employees to provide excellent customer service within guidelines.
* Handles guest problems and complaints, seeking assistance from supervisor as necessary.
* Strives to improve service performance.
* Sets a positive example for guest relations.
* Assists in the review of comment cards and guest satisfaction results with employees.
* Meets and greets guests.

Conducting Human Resource Activities
* Supervises on-going training initiatives.
* Uses all available on the job training tools for employees.
* Communicates performance expectations in accordance with job descriptions for each position.
* Coaches and counsels employees regarding performance on an on-going basis.

Additional Responsibilities
* Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
* Analyzes information and evaluating results to choose the best solution and solve problems.
* Assists servers and hosts on the floor during meal periods and high demand times.
* Recognizes good quality products and presentations.
* Supervises daily shift operations in absence of Restaurant Manager.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.
At more than ‎100 award-winning properties worldwide, The Ritz-Carlton Ladies
and Gentlemen create experiences so exceptional that long after a guest stays
with us, the experience stays with them. As the premier worldwide provider of
luxury experiences, we set the standard for rare and special luxury service
the world over. We invite you to explore The Ritz-Carlton.