Unit Manager

POSITION OBJECTIVE
The job holder will be chiefly responsible for meeting store targets-both
financial and non-financial and shall be responsible, in conjunction with the
Operations Management team for ensuring that all operational systems and
procedure are adhered to and that there are no breaches in relation to Health
& Safety within their Stores.
The role is to also support the Frontline team and encourage them to take full
ownership and accountability of their assigned areas and make decisions as
such. The role is to work with the mall management team and other external
stakeholders to ensure that an excellent working relationship is in place and
that all requests, opportunities and areas of concern are actioned and brought
to the attention of the regional operations manager as necessary in a timely
manner.

DO — Key Responsibilities

‎1.Sales and Commercial Performance

Working with operations team within assigned outlets and oversee the
preparation of outlet budgets for your geographical area of responsibility,
present back to the Regional Operations Manager/Head of Operations.
Work with team of team leaders to maximize sales and profitability of the
outlet by identifying internal opportunities.
Work with team leaders and frontline staff to ensure strict controls are in
place and to manage cost of goods and staffing costs feeding back any concerns
on an ongoing basis.
Conduct in-store review in order to analyze customer profiles and make
recommendations to the Regional Ops Manager/Head of Operations.
Provide on-going feedback on local competition, event activities and make
suitable recommendations.
Conduct monthly reviews with your direct reports on SOP delivery and submit
action plans with agreed timelines on how any opportunities or areas of
concern can be rectified or actioned.

‎2. Inventory Management / Procurement

Seek feedback from the team and customers on satisfaction of redemption and
merchandise items, and provide feedback any concerns / comments to the Buying
team.
Work with procurement team to ensure that all new stock lines are communicated
at unit level and that they are available within the unit in a timely manner.
Ensure pricing of merchandise agrees with the retail pricing on the
corresponding warehouse weekly report.
Monitor any product returns to the warehouse on a monthly basis and follow up
with the warehouse as necessary.
Ensure the agreed number of lines are always available on the redemption
counter as per policy.
Work with procurement team to ensure that seasonal calendar of events is
followed and product in merchandise and redemption areas are most relevant.

‎3. Business Management & Development

Identify new business opportunitities within their units and try new ideas.
Work with the Head of Operations / New Business Manager on the roll-out of new
projects to agreed costing and staffing levels.
Keep abreast of local opportunities / Mall developments and report back your
findings in a timely manner.
Be aware of offers / promotions in competitor sites and liaise with Head of
Operations / Marketing Department on counter offers / suggestions.

‎4. Operational Standards and Management

Work closely with team to move machines / games monitoring payouts to drive
maximum revenue possibilities from the current product mix.
Ensure the store is in compliance with the Standard Operating procedure and
customer service standards
Ensure the stores is in compliance with the company policy on employment and
state laws, health and safety standards
Ensure the store portray the company image in all aspects of personal
presentation and adheres to the company dress code as laid out by the Company
Ensure store sales, promotions are planned effectively, executed and promptly
and maintained professionally at all times.

‎5. People Management

Be a role model for your direct reports and lead by example in everything you
do.
Encourage open honest feedback from direct reports and follow up / action as
necessary.
Assist the Team Leaders in grievance handling and disciplinary actions as
necessary.
Ensure skill development of all staff within the business identifying future
talent potential.
Encourage and lead Team building / Customer care initiatives.

Qualifications

Qualification: Hotel Management Graduate/ Retail Hospitality
Management/Commerce Graduates
Advanced Qualification: MBA or equivalent
Minimum Experience: ‎5 years
Specific / Relevant Experience: ‎3 Years in Leisure / Retail / Hospitality
Industry preferably with full P &L; responsibility of a single business unit.

Skills and Capabilities

Advanced Knowledge of retail processes and entertainment/leisure. Hospitality
or retail industry
Advanced Knowledge of Merchandising, Stock Management and Inventory processes
Leadership skills
Result orientation
Teamwork & collaboration
Communication skills
Analytical skills
Planning and organizing skills
Customer service orientation
Coaching and mentoring skills

Primary Location: AE-AE-United Arab Emirates
Work location/ موقع العمل: Al Hamra Mall - RAK Hamra Mall RAK, , Ras al-
Khaimah10 ‎10
Job: Landmark Hospitality Operations
Organization: Landmark Leisure UAE
Schedule label /الجدول الزمني: Regular
Shift: Standard
Job Type: Full-time
Day Job
Job Posting/نشر تسمية الوظيفة: Mar ‎20, ‎2023, ‎12:47:‎44 AM