General Manager

Job Purpose –

To optimize operational efficiency by directing all Departmental heads and
establishing, formulating, defining and developing strategies to achieve unit
operational growth as per the CityMax Corporate direction. To optimize
revenues & profitability targets and to be the best in its class in both the
service and product standards.

Key Accountabilities –

Managerial

Plan, forecast, and budget the revenues & cost for the Hotel.
Create work environment that is high in employee morale and provides constant
learning and development and use the feedback from Employee Satisfaction
Survey to draw an action plan.
Recruitment and Performance Appraisal / Management of the employees in the
hotel.
Develop and implement the Annual Strategy linking the hotel’s objectives to
the overall Citymax strategy.
Constantly benchmark and innovative both products and services in line with
the changing customer expectations.
Create a culture of alignment between individual and the hotel objectives.
Drive a Performance culture through all levels of employees in the hotel.

Operational

Maximize revenue and profitability of the hotel through best of class
production and service standards in order to dazzle and delight the customer.
Timely usage of financial and statistical information in effective management
decision making.
Monitor complaints and take measure to ensure complaint reduction.
Monitor rooms market share and to improve revenues against the current budget
& previous years’ performance.
Monitor, improve Food & Beverage market share and Revenue per Available Room.
Maintain excellent external contact in the not only the competition business
but also the city hospitality scenario.
Identify and develop talent through appropriate career progression plans in
coordination with Corporate Human Resources.
Ensure alignment of Training and Development activities with operational goals
& objectives.
Ensure imparting both technical and attitudinal training to all employees.
Ensure optimal staffing levels and rooms to staff ratios.
Ensure implementation of Total Quality or any other similar initiative which
captures and finally increases the bottom line of unit.
Maintain high standards of hygiene and sanitation in the unit.
Recommend and constantly review upgradation of the hotel facilities, products,
equipment, and services.
Ensure compliance of statutory requirements of the unit.
Take a active part in the Landmark Community and environmental initiatives in
the hotel.

Citymax Hotel - Egypt

Optimally and proactively handle the relationship of Citymax Aswan and
Alexandrea valued owners and management of the properties.
Proactively own the communication between Citymax Hotels head office and the
owners/management of Citymax Aswan Hotels and Alexandrea to understand, gain
agreement and accelerate the adoption of Citymax Hotels initiatives and
strategies.
Facilitate and coordinate regular consultations and annual / Monthly portfolio
review meetings to review hotel performance, discuss business opportunities
and action plan development, and/or follow up.
Align the sales and action plans based on owning company approved budget.
Follow up regular on management fees payments, expenses and all financial
aspects.
Quarterly visit for at least ‎3 days and maximum ‎7 days to audit, meet and
follow up with owners’ team and hotel operation team.
Assist in all hiring process of key positions includes hotel manager or GM
Be the key factor of communication and support to the managed hotels by
support in marketing initiatives, sales calls etc…

Knowledge, Skills & Experience

Education

Bachelors/Master’s degree in Hotel Management /Business Management

Job Experience

‎12 to ‎15 years of experience in Hotel operations
Minimum ‎3 - ‎5 years as General Manager in ‎3 or ‎4-star hotel
GCC experience must.

Others

Arab Nationals only
Excellent interpersonal and communication skills.
Experienced and effective people manager.
On the feet thinking to drive creative solutions to overcome obstacles.
Challenges status quo and acts with a sense of urgency to mitigate risk.
Has strategic mindset but is a tactical operator.
Is a leader with the ability to coach, mentor and motivate.

Qualifications

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Primary Location: AE-AE-Ras Al Khaimah
Work location/ موقع العمل: HOSP - Ras Al Khaima Citymax Ras Al Khaima Ras
Al Khaimah
Job: Landmark Hospitality Administration
Organization: Citymax Hotels UAE
Schedule label /الجدول الزمني: Regular
Shift: Standard
Job Type: Full-time
Day Job
Job Posting/نشر تسمية الوظيفة: Apr ‎12, ‎2022, ‎6:46:‎37 AM