Individual Retention Team Leader

Team Leader (Individual Retention)
Dubai
Permanent
Full time (‎40 hours per week)
Here you'll be welcomed. We champion diversity and we understand the
importance of our people representing the communities and customers we serve.
You'll find an inclusive environment where you can be yourself and where
everyone is driven by the same purpose - helping people live longer,
healthier, happier lives and making a better world.
Bupa Global is the international health insurance division of Bupa. We provide
customers who want premium international coverage with products and services
to access the healthcare they need anytime, around the world, whether at home
or when studying, living, travelling or working abroad.
Bupa Global has offices around the world including London and Brighton (UK),
Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and
Hong Kong (China) as well as regional offices in mainland China, Singapore,
the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.
Role Overview
This role has been created to support the Head of Individual Retention with
day to day management of team, escalations, member complaints. The team leader
will continuously monitor quality audits, do adhoc checks on emails, calls to
review quality of work, provide feedback and coaching to the team. Whilst
managing a proportion of the portfolio including private clients, key brokers
etc.
What you'll do:
* To meet and exceed team and individual sales and retention targets, within compliance and relevant legislation.
* Conduct one on one technical and soft skills coaching and regular ‎1:1's for team members to support the team to continually build their knowledge, sales skills and support them to provide an outstanding sales experience to our customers/brokers.
* Continually maintain a personal high level of knowledge of procedures, products, systems, being the most knowledgeable person in the team.
* Support the Head of Client management in business initiatives and MI reporting.
What you'll bring:
* An experienced professional with knowledge of the global health insurance market, or relevant transferable skills and knowledge from other financial services industries such as Life Insurance, Retail, Commercial or Investment Banking and Wealth Management.
* Excellent sales, coaching, interpersonal and communication skills are required with emphasis on the ability to develop people to achieve successful outcomes.
* Is known as a role model within the business, providing excellent customer service, quality and performance against department KPI's.
* Educated to a degree level
Diversity and Inclusion
Bupa is committed to making sure that every applicant is assessed solely on
personal merit and qualifications. We actively celebrate the diversity of our
colleagues and provide an inclusive environment so you can bring your true
self to Bupa. We'll make sure you are treated fairly. That's why we're happy
to offer reasonable adjustments as part of our recruitment process to anyone
that needs them.
Whether you've found your feet or are discovering a new path.
Welcome to a place that celebrates you.
This isn't where you've been.
This is where you're going.
This is what we have belief in.
Time Type:
Full time