Team Leader

Danzas AEI Emirates L.L.C. is a joint venture between Al Tayer Group and
DHL Global Forwarding. It 's the market leader in Freight Forwarding and
Logistics in Dubai.

The brand name is taken from the original Danzas Company, now rebranded as DHL
Global Forwarding, which was established in ‎1815 by Louis Danzas. In the UAE,
Al Tayer Group started the logistics business in ‎1989, later rebranding as
Danzas AEI Emirates. The company has grown from strength to strength to become
the leading logistics provider in Dubai and the Northern Emirates.

With a workforce of ‎1,200 DHL Certified Logistics and Freight Forwarding
experts, Danzas puts its people front and center of everything, to ensure it
attracts, develops and retains the best team, executes the best operations,
delivers the best customer experience, and creates the best results for all
its customers and partners. It offers leading transportation solutions by Air,
Ocean, and Road. Danzas is the market leader in Customs Brokerage and has won
awards for smart freezone and clearance services. With warehouse capacity
exceeding ‎240,000 m2, no customer is too large or too small.

Connecting People. Improving Lives.

Currently, we are looking for a passionate and energetic Team Leader to be
based in the Business Admin. In this role, the successful candidate
ensures the customers are receiving an excellent support and service. To
identify areas of improvement. To proactively analyze issues, complaints/
claims and follow up on preventive and corrective measures. To enhance the
customers relationship and trust with our organization and eventually to
ensure high level in customer satisfaction. To manage team activities and
proper distribution of workload. To identify, plan and execute training and
development needs for the team.

Key Responsibilities

• Monitoring documentation of Inbound and Outbound shipments, making sure there are no delays.


• Monitoring/ updating trackers and reports, which provide visibility to customer for shipments, claims and trends.


• Ensure assigned tasks (All Inbound/ outbound modes) are performed as per customer expectations and in line with agreed KPIs.


• Ensure monthly MBR is conducted with customer and all reports are ready for presentation.


• Conduct daily PD Session with team to address achievements and concerns.


• Understand rate cards for assigned customers and ensure billing is aligned accordingly.


• Preparing and submitting monthly invoices for the customer to finance team. Update Job Estimates in Oracle PaaS system.


• Prioritize escalated matters and apply the right tools to ensure proper corrective actions and preventive actions are taken.


• Provide effective administrative and decision-making assistance towards the daily activities of the Contract Logistics Department.


• Drive appreciation approach within team by using effective tools e.g., EAT (Employee Appreciation Tracker) and Thank You Cards. Errors to be recorded in EET (Employee Error Tracker) along with corrective and preventive actions.


• Ensure coordinators provide excellent Customer Service to the customers allocated to them.


• Ensure coordinators fully understand the customer requirements and how to handle customer requests providing the best for the company as well as the customer.


• Ensure coordinators fully understand the customer expectations and work extensively with them to ensure the best achievable performance.


• First point of escalation for customer in case of urgency or delay.


• Ensure to setup absentee/ leave backup system in order to attend customer queries without delay.


• Constant reviewing of the department processes and initiates any improvement plan to reduce timelines, increase productivity, reduce wastage and eventually achieve a high level of customer's satisfaction.


• Ensure customers SOP's and SWI's are in place, updated on timely manner and teams are aware of it.


• Ensure data is available for customer business reviews in terms of performance measurement, root cause analysis and volume trends.


• Ensure operation irregularities / failures are addressed to products team, escalated, if necessary, to monitor the actions taken and improvement is achieved. Involve the line manager in case of repeated issues.


• Initiate team spirit within the team members and ensure boosting their morale in the company.


• Ensure team's individual performance is reported to the line manager to praise high performers and reform average ones.


• Set KPI's and targets for all activities performed by team members.


• Monitor team performance on the basis of targets assigned and appraise team accordingly.


• Ensure that all practices are in compliance with Danzas policies and procedures so that business is handled efficiently.


• Initiate new solution proposals to customers to improve service and customer satisfaction


• Identify and implement Continuous Process Improvement Project as per assigned Goal.


• Efficiently Lead, coach, appraise and support Logistics Coordinator/ Logistics Assistant team in all areas to display high levels of performance to achieve company objectives


• Mandatory Cross training of all team members as per business requirement.


• Monthly feedback session to be conducted with all team members. Feedback session to include discussion of Goals and IDP of team members.

Job Skills, Qualifications & Experience:

• Sound Knowledge of UAE Customs and Free Zone Rules and Regulations.


• Import/ Export Customs Documentation Knowledge.


• Good Time Management.


• Good People Management.


• Self- motivated, Innovative, Organized, Honest and has Initiative.


• Good Communication/ Negotiation and Presentation Skills.


• Well versed with MS Office and WMS


• Min ‎2-year experience in freight forwarding, supply chain, warehousing or distribution operations

We offer:
* Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
* Possible further career development
* Competitive salary

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world 's leading logistics provider with
operations in over ‎220 countries. Visit our career site on the web at
https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class
efforts to attract and retain talent by fostering a positive work environment
and encouraging personal and professional development among employees. The
development of talented women in our organization will be a focus for us and
an important part of our DGF Strategy ‎2025.

We aspire to become the undisputed leader in our industry, when people think
of forwarding; we want them to think DGF because we have:

• The largest global network with more than ~‎30,000 passionate employees


• The most efficient processes and fastest response times


• The best solutions and best customer service

Our Vision: The Logistics Company for the World.
Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living
Responsibility

Danzas is an equal opportunity employer. We evaluate qualified applicants
without regard to race, color, religion, sex, sexual orientation, gender
identity, national origin, disability, veteran status, and other legally
protected characteristics.