Job Purpose: dnata is one of the world's largest air services providers
offering ground handling, cargo, travel, and flight catering services across
five continents. We operate in 38 countries and 136 airports globally. As a
team Leader, you will manage all airside activities related to the assigned
areas on shift, ensuring dnata provides the best services to the customer
airlines in line with its standards and procedures. In this role, you will: •
Plans the distribution and allocation of resources in area of allocation to
ensure the assigned activities are completed on time and in line with the
SOPs. • Ensures safety of staff and guides them to work safely by providing
support, direction, whilst being a role model for the desired safety
behaviours and leading with safety. • Organizes and supervises the work of a
small team on the day of operations to ensure that work is completed
efficiently and in compliance with procedures and service standards • Leads
team of staff on the day of operations, who are undertaking related activities
to handle in-coming and outgoing flights as allocated. • Assists Supervisors
to handle shift briefing of the team, at the start of shift, for the
responsibilities on the day of operations that staff are aware of what is
expected of them in line with the SLAs. • Provides performance feedback from
the day of operations, of staff on shift to their respective line managers. •
Ensures that all equipment and devices allocated to the team are used and
cared for appropriately. • Intervenes and takes immediate action when there is
risk exposure, role models safe behaviours and follows up on corrective
actions. • Conducts safety briefings regularly at the beginning of the shift
to ensure that all safety standards are adhered to. • Complies with all
relevant safety, quality and environmental management policies, procedures and
controls to ensure a healthy and safe work environment. • Ensures
implementation of work instructions on the day of operations and compliance to
established standard operating procedures.
Qualifications & Experience: To qualify for the role, you must meet the
following. • High School or Diploma in Aviation / Ground Handling / Customer
Service • 4-6 years of experience foe High School graduates and 2-4 years for
Diploma Holders • Must hold ADP or UAE driving license • Proficient
Communication Skills • Basic understanding of the flight operations
terminology • Proficient IT and Computer Literacy • Proficient Planning and
Organizing Skills • Proficient Leadership skills
Salary & Benefits: Join us in Dubai and enjoy an attractive tax-free salary
and travel benefits that are exclusive to our industry, including discounts on
flights and hotels stays around the world. You can find out more information
about our employee benefits in the Working Here section of our website
www.emirates.com/careers. Further information on what's it like to live and
work in our cosmopolitan home city, can be found in the Dubai Lifestyle
section.
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