Assistant Manager.Operations.DM Healthcare LLC

Your Role:
The Cluster Head will lead and ensure smooth functioning (operations &
administration) of the assigned cluster. This role would also play a crucial
part in the strategy formulation planning, development & expansion of the
assigned cluster.
Your Responsibilities:
* Monitor the business performance of the clinic (Revenue & Cost) against the budget, implement various cost reduction measures and achieve gross profit and EBIDTA for all the units are allocated, analyze variances and initiate appropriate action plans.
* Ensure that all protocols and standards are implemented and SOPs are adhered to, MEP services and infection control protocols in clinic/hospitals run in smooth order.
* Ensure all valid statutory documents and medical records are maintained in the respective unit.
* Ensure efficient functioning of insurance department and ensure all promotional & marketing activities are timely implemented.
* Co-ordinate with HR department in manpower planning, recruitment, reward & recognition, performance appraisals & talent planning.
* Prepare and send the periodical MIS report to the management on a weekly and monthly basis.
* Administer duty roaster for all the units assigned and ensure assigned units are opened & closed on time and appointments are met as per the schedule.
* Create & ensure a customer friendly front office team and make use of the Queue Management System to reduce the patient waiting time and smooth flow of patients.
* Explore the possibilities of adding new specialties or services to the units so as to increase the business generation.
* Identify new business opportunities, internally and externally, and use all the means and methods available to popularize the brand and expand the network.
* Meet community doctors on a regular basis to increase patient referrals.
* Coordinate with the CRM team for on-time customer query/complaint resolution and ensure the team implements it to the fullest extent.
* Ensure front office, customer care and all related staff are trained in the necessary processes and protocols and they should track, record and report for action and for future reference.
* Implement an inventory system coordinating with IT department to streamline the inventory management and to track and monitor the movement of consumables, medicines etc.
* Conduct periodic orientation and training for all staff under Operations and suggest effective measures to improve performance.
* Monitor that all the staff members are following the grooming protocols and all the units are well maintained.
Education & Experience:
* Bachelors/Masters in Management, Operations, Marketing or similar field.
* Prior experience in Admin and P&L control.
* Proven experience in business development, financial and inventory management.
* Knowledge of UAE regulations and standards.
Competencies:
Managing Vision and Purpose | Outline key changes in trends, Describe
strategic vision with clarity of purpose, meaning and context through systems
and processes, set expectations and develop a culture which supports a
collaborative effort towards the success.
Displaying Business Acumen | Understands the industry, the external
environment in which it operates and the competitive landscape. Provides
direction considering long term impact of opportunities.
Championing Change | Displays flexibility, evaluates opportunities and
inspires others by creating a compelling case for change.
Driving Results | Displays perseverance and resilience to deliver high
performance. Displays accountability for results and takes timely decisions
evaluating relevant sources of information.
Our Benefits & Culture:
At Aster, We Care. We strive to create meaningful & purposeful experiences for
our employees. As part of our team, you can contribute to giving back to
society. Around the world we employ discoverers, and encourage bold
innovators.
Aster DM Healthcare is an Equal Opportunity Employer. We embrace diversity and
respect differences that lay the foundation for encouraging creative ideas,
building cohesive teams and fostering values and experiences. Our brand's
promise of "We'll Treat You Well" deeply resonates with our employees and the
communities we serve.

Aster DM Healthcare Limited is one of the largest private healthcare service
providers operating in multiple GCC states and is an emerging healthcare
player in India. With an inherent emphasis on clinical excellence, we are one
of the few entities in the world with a strong presence across primary,
secondary, tertiary and quaternary healthcare through our hospitals, clinics
and pharmacies. We have over ‎20,000 plus dedicated employees across the
geographies that we are present in, delivering a simple yet strong promise to
our different stakeholders: "We'll treat you well." We reach out to all
economic segments in the GCC countries through our differentiated healthcare
services across the "Aster", "Medcare" and "Access" brands.

For more details please visit our website https://www.asterdmhealthcare.com/

Aster Hospitals , one of the largest private healthcare service providers
in GCC, aim to make a difference with our patient-centric approach to medical
care and an inherent emphasis on clinical excellence. Currently, Aster
Hospitals are located in ‎4 countries in the GCC specializing in primary,
secondary and tertiary healthcare.
These include Aster Hospitals (Mankhool and Al Qusais) in UAE, Aster Al Raffah
Hospitals (Muscat, Sohar and Ibri) in Oman, Aster Hospital (Doha) in Qatar and
Aster Sanad Hospital (Riyadh) in Kingdom of Saudi Arabia delivering on a
simple yet strong promise to its people: "We'll treat you well." Overall,
Aster DM Healthcare Group has a strong presence in GCC and is an emerging
healthcare provider in India with ‎25 hospitals, ‎116 clinics and ‎238 pharmacies
manned by ‎20,500+ workforce (including approx. ‎1250 doctors on fee for service
basis) from across the geographies.