Manager, Quality Assurance

DESCRIPTION

Job Purpose:

Job holder is responsible to assist with the provision of testing and quality
assurance over the implementation and execution of areas that fall under the
responsibilities of Business Risk & Governance. To implement the internal
control framework within Wholesale Banking Group and associated governance
across key risk areas and ensure that all risks have adequate controls in
place. The role holder is responsible for assisting in the undertaking of
Quality Assurance reviews and preparation of reports for each functional
review as per the Bank's internal procedures to document identified
observations and ensure the Bank is protected from a regulatory perspective.

Principal Accountabilities:

Quality Assurance of Implementation of process and governance related changes
for the 1st line of defence, following the methodology and strategy set by the
department head.

This will involve monitoring key controls on a cyclical basis and reporting
the findings via written reports.

Exercising oversight, monitor, investigate and enforce corrective actions in
respect of all controls, processes, regulatory and compliance guidelines
across all customer touch points in WBG.

Reviewing Policies and Procedures related to WBG/TBG products based on
regulatory guidelines and/or observations from Audit, Operational Risk,
AML/Compliance/ Fraud etc.

Reviewing Audit and Internal Control reports on coverage teams, Trade and
PCM/Escrow Operations, engaging with relevant teams and suggesting MAPs for
issues reported therein

Ensuring RCSA are done as per the framework for all WBG/TBG processes /
functions

In conjunction with Ops Risk, facilitate development of Risk, Control and
Security Assessments (RCSAs) which identify the key risks, their impact and
the relevant controls.

Leading and facilitating RCSAs refresh workshops, in order to support
functions, manage their key risks.

Involves challenging management when good business risk management is not
evident e.g., poor RCSA 's, slow resolution of outstanding issues. Escalate
should be made where necessary.

Develop and manage annual BRG plan for the execution of key activities

Review and assess impact of key regulations related to WBG - process and
technology

Provide guidance and input on key regulatory concerns or matters requiring
attention as highlighted by internal and external stakeholders

Managing relationships with key contacts and stakeholders. These are likely to
include Chief Compliance Officer, Head of Operational Risk and Chief Internal
Audit and other Coverage GM's.

Regularly present on compliance matters to senior management of WBG and
recommend strategic or operational amendments for WBG activities

Quality Assurance on the coverage activities including but not limited to new
customer onboarding, customer annual reviews, customer call reports, ongoing
due diligence, etc.

Coaching and training staff of all relevant staff to embed the right culture.

Monitoring customer onboarding procedures of frontline staff to ensure
compliance with regulations and internal policies.

Monitoring on MAP's, issues and closure by the agreed timelines, through
engagement with FLOD to achieve closure of MAP's.

Test the quality of submission against agreed MAPs before submission to audit
for the closure report.

Responsible for incident management reporting, including governance and
coordination with respective units for closure of actions evolving from the
incidents.

Testing of WBG adherence to the new product approval policy.

Testing the controls over the 1st line of defense activities within the WBG
units.

Perform QA reviews by following the approved annual quality assurance
schedule, work with relevant stakeholders to assess adherence to processes and
strength of control framework.

Identify gaps and recommend corrective actions to ensure the Bank is protected
from compliance risk perspective.

Assist in the undertaking of Quality Assurance reviews in relation to core
compliance responsibilities based on the planned schedule and keep track of
all proposed control enhancements; draft reports for each functional review as
per the Bank's internal policies and procedures documenting the identified
gaps and recommended corrective actions.

Support with the preparation of control testing and quality assurance plan for
the year for WBG, to document and list the reviews planned for the year based
on identified observations or recommendations for improvement.