Sales Support Analyst

Career Area:

Marketing / Sales / Product Support

Job Description:

As a Sales Support Analyst at Caterpillar, you will support the EAME BCP
Industry Team in achieving their annual Business Targets (STUs, PINS,
Attachments, CVAs, New Customers PINS, Profitability), and contribute to sales
growth leading to strategic advantage for the division's long-term leadership.
You will monitor the business and generate recommendations that contribute to
both the short-term and long-term initiatives of these plans.
Job Duties/Responsibilities may include, but are not limited to:
* Merchandising: Lead monthly analysis on SVPT versus forecast and identify risks and gaps. Commercial support resource for the BCP Sales reps and dealers. Work as a core team member on pricing reviews. Deep dive in sales programs and provide recommendations on potential optimization and re-allocation of funds.
* Support the sales team with dealer S&OP Process and Order Conformance: Develop into becoming the team expert in S&OP process and analysis. Assist field sales team with tasks as dealers forecast. Lead monthly analysis to support sales team (including active participation in top ‎5 dealers monthly Demand Reviews). Identify issues and provide recommendations for reps, ensure DPA alignment and track Order Conformance gaps.
* Create and monitor the active deals list for region with full details (supply, pricing, timeline) and identify the pipeline priorities by editing the customer priority list.
* Market and competitive trends analysis and VOC: Point of contact to gather, analyze and summarize market input and VOC. Provide structured feedback to Product Groups.
* Leading analytics projects to deliver specific business outcomes.
* Meet expectations to deliver results, learn to consider alternative courses of actions, make timely decisions, and develop communication skills.
* Consult with the product groups, districts, and dealers to develop and implement customer solutions designed to maximize product value and price.
* Act as a product and commercial support resource with key focus on a specific product family or specific industries/applications.
* Support and consultancy; basic product and application knowledge, end-user critical requirements, general knowledge of competitive analysis, market needs, growth opportunities and merchandising plans.
* Represent division on sales issues relating to the products/markets; implement the new product marketing activities.
* Support districts and dealers at shows, customer programs, basic product training and other district sales initiatives.
* After few months into the role, the individual would get assigned ‎1 dealer to manage directly (territory to be confirmed).
* This position will lead into a full-time BCP Industry Sales Rep position with more responsibilities covering a more complex territory.
Qualifications:
* A college degree or equivalent with minimum ‎2 years of Caterpillar and/or industry experience. Completion of Caterpillar pre-field marketing training program a plus.
* Basic understanding of the commercial side of the business and how the dealer network functions.
* Sound commercial judgment, analytical skills, and communication skills, along with a basic understanding of the product line, dealer organization, and customers.
* Experience in one or more of the following: Tableau, Alteryx, Power BI, MS Access, SQL, Python. Able to analyze and present complex data set for decision making.
* Relevant experience in marketing, product development, sales, business, economics, engineering, or project management.
* Able to work independently and communicate effectively with Caterpillar personnel, dealers, and customers.
* Fluent in English and at least one other EAME language (French, German, Spanish, Italian, and Arabic languages would be an asset).
Top Candidates will also have:
* Strong customer focus and ability to influence.
* High levels of numeracy and strong analytical skills, including the ability to analyze and make recommendations on based on facts and data as well as ambiguous data sources.
* A structured approach to problem solving utilizing quantitative and qualitative methods.
* Good written and oral communications skills and the ability to articulate complex information in a simple and concise way. High level of interpersonal and communication skills.
* Excellent interpersonal and team working skills, with the ability to successfully build relationships with a diverse group of individuals.
* Self-starter with a demonstrated ability to manage own assignments.
* Dynamic, team player with initiative.
* Strong prioritization capability.
* Ability to quickly adapt to complex changes, execute with ambiguity and drive advancement within the dealer organization
Additional Information:
Willingness to travel (up to ‎50%) and potentially relocate in the future.
Caterpillar is an Equal Opportunity Employer (EEO).
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