Analyst – Business Support

About Business Support
The Business Support role will involve preparing of Financial Statements for
Operations Department and will closely work with UAE Finance, Functions and
Centre on budgets, actuals, analysis, reconciliations, charges, etc. The role
will monitor and review performance and services consumed by the Unit and
reconciling the SLAs for the processes. Attending and recording MOM with
regard to all non-transactional escalations and assisting in arranging
meetings and follow ups. The role will champion and lead transformation,
change and capacity creation initiatives.
Overall purpose of role
The candidate will be responsible to manage the overall cost and the service
performance of the Middle East Operation. This includes monitoring of costs vs
budget, accruals, supporting vendor payments, SLA's reviews, performance, BCM-
resiliency, offshore BX reviews, service realignment, representing Middle East
Operations in region and other geographies. Project management and Project
lead for transformation work - Preparation of operational journeys for sub
functions and to support HOO in Projects and transformation.

Key Accountabilities
Work closely with UAE local finance, and stakeholders on operation budgets,
recharges by Group Service, i.e. prepare and analyse Operations budgets and
reconcile charges.
To review and monitor monthly services consumed by Operations, analysis and
provide feedback.
Liaise with Finance Business Partner and Finance Department to ensure that the
cost allocation is in line with the SLA for all the services consumed by
Operations.
Assist in setting up calls with Offshore/Onshore leads in offshore and discuss
existing challenges, book of work and to facilitate and bridge gaps in
Operations
Preparation of business requirement documents and various adhoc reports.
Facilitate in completion of regulatory reports and all periodical
reconciliations.
Deliver process improvement initiative(s) with all relevant teams and
governance.
Support the team by providing solution to issues and training them to handle
future queries and ensure zero risk events all times.
Support functions with their internal and external Audits, and monitor
progress.
Support in providing insights & commentary of current & outlook scenarios,
workforce reporting (including capacity creation) with clear linkages to
drivers.
Provide insights on how business strategy drives the future plans and
participate in the future planning with functions and finance.
Ensure best in class, efficient and robust controls are in place and
maintained
Support Operations on engagement with team leads on current resource position
and then help drive the resource strategy implementation (EOY targets,
location reduction and increases in strategic hubs, diversity, talent,
succession planning, insourcing etc.
Provide support to Operations management in the adherence of the day to day
agenda, strategic and adhoc assignments for Transaction Cycle AEs and their
Leadership providing insights & recommendations
Working with colleagues based in multiple global locations to minimize
production time and maximize efficiencies that can be driven from a globally
located team operating from multiple time zones
Liaison with various functions including Risk, Legal, Risk, HR, Audit,
Compliance, BCM, and Operational Risk teams
Project Lead for all Operations Projects; work closely with Functions to
deliver change.
Assist Operational activities on requirement:
* Support the Operations Manager in delivering the day to day agenda for the AE
* Insights & Strategy Alignment: support the Business Manager and TC lead on location strategy analysis and reporting, hiring approvals, vacancy review & challenge
* Work with other key function partners on behalf of the Head of Operations and act as delegate where required
* Monthly MBR facilitation, D&I people pillar, Service Management, SI portfolio management, Vendor support, capacity creation initiatives, Cost allocation understanding and risks & opportunities management
Support in providing a high quality, consistent and standardized offering
across the function

Stakeholder Management
Build effective relationships through pro-active participation in meetings,
forums etc.
Work closely with internal customers to ensure prompt service delivery and
enhance interdepartmental communication.
Regular interaction with local and group stakeholders.

Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with
regulatory requirements, Enterprise Wide Risk Management Framework and
internal Barclays Policies and Policy Standards
Maintain code of conduct in line with banks policies and regulatory
guidelines.
Ability to multitask and adhere to strict deadlines.
Understand and coordinate vigilance and actions around Risk and Control
environment
Understand AML requirements and escalate suspicious transactions to concerned
superiors.

Person Specification
Must be an expert in analytical and presentation skills through MS office for
decision making to senior management

Essential Skills/Basic Qualifications:
* Minimum qualification - Graduate
* Good analytical skills for analysing budgets vs actuals and preparing financial reports.
* Skills to present data to senior management for decisions / outcomes (PPT)
* Good knowledge of MS Office
* Good organizational & administrative skills
* Should be able to communicate fluently & expert working knowledge of MS Excel, MS Access and PowerPoint skills
* Team player

Desirable skills/Preferred Qualifications :
* Self-starter and self-motivated player, able to define structure and prioritise work for self
* Good knowledge of swift and the associated messages MT ‎1 ,‎2 and ‎9 series. Understanding of local payments systems UAE FTS, UAE WPS, UAE IPI
* Ability to work with different geographies and quickly adapt to changes.
* Good understanding of current changes in financial industry and how technology innovations are evolving the banking industry.
* Understanding of ISO ‎20022 format of message will be an added advantage.

Purpose and Values
Our purpose is creating opportunities to rise. We support sustainable and
inclusive growth by connecting the ideas, innovations and aspirations of our
customers and clients to the capital that can bring them to life. For over ‎325
years we have funded progress, and today we remain committed to helping make
our world more sustainable, more inclusive and more connected.

Our values underpin everything we do: Respect, Integrity, Service, Excellence
and Stewardship.

Respect
We respect and value those we work with, and the contribution that they make.
Integrity
We act fairly, ethically and openly in all we do.
Service
We put our clients and customers at the centre of what we do.
Excellence
We use our energy, skills and resources to deliver the best, sustainable
results.
Stewardship
We are passionate about leaving things better than we found them.