About the Role
GEMS Metropole School is seeking a Receptionist to join their dynamic Front of
House Team on a temporary basis. As the first contact person to the school,
the receptionist ensures positive customers satisfaction during all
interactions with existing and potential parents, visitors, staff, and
students.
Key Accountabilities
* Provide an accurate and full range of information within the category requested (location, curriculum, admission procedure - including the booking of tours, tour information, administration, structure, etc..) to ensure the delivery of a quality customer service experience to all callers or visitors to the school.
* Respond to telephone calls and inquiries courteously and be able to direct calls to appropriate school personnel as part of the customer service provider for the school.
* Relate courteously with visitors and provide the appropriate welcome to the school to ensure a positive customer service experience.
* Actively support the Admissions team by contacting inquiries and conversion of new leads to enrolments and updating it in the system (CRM), cross-selling to other GEMS schools with open seats, conducting school tours wherever necessary, and assist in enrolment events as and when required.
* Maintain open lines of communication to new & prospective parents ensuring that their concerns and feedback are handled effectively and efficiently; liaising with other school personnel as required.
* Complete administration and secretarial tasks as assigned to support the broader Front of House team to achieve their objectives.
* Ensure the GEMS policies, procedures, and codes of conduct are followed at all times.
* Attend staff meetings and serve on committees as required.
Expected Qualifications:
* High School Diploma or equivalent
* Proficient secretarial skills, and extensive knowledge & experience with MS office programmes
Expected Experience:
* A minimum of two to three years experience working as a receptionist or in a customer service-focused role or in hospitality.
Job-Specific Knowledge & Skills:
* Ability to multi-task and cope with peaks of demand
* Strong customer service and interpersonal skills
* Excellent organisational skills
* Must enjoy public contact and dealing with customers face to face
* Exceptional English skills, both verbal and written
* Bi-lingual is an advantage
About Your Benifits
An attractive remuneration package is on offer to the successful candidate
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