Retail Client Advisor

Our Company

Everyday Technogym inspires ‎35 million people to work out utilizing our
innovative physical activity solutions. By promoting the wellness lifestyle of
exercise, a balanced diet and a positive mental approach, Technogym has
rapidly grown into a success story of over ‎2,300 employees in ‎14 Branches,
reaching ‎100 countries. More than ‎80,000 wellness centers and ‎300,000 private
homes in the world are equipped with Technogym. Technogym has been the
Official Supplier of ‎8 Olympic Games since ‎2000.

At Technogym, we reshape the present and future of physical activity every
day. To pursue our mission and continue our success, we are looking for team
players who are eager to invest their energy into building dreams. If you
naturally fit in with our culture by practicing sport and living a healthy
lifestyle and are forward-thinking, always proactive and satisfied only
achieving the highest standard, move with us for a better world!

About the Role

We are looking for a responsible and highly motivated Retail Client Advisor
with a genuine interest in our brand, and a real passion for sport and
wellness.

As a Client Advisor in store you will act as a Brand Ambassador in delivering
an excellent in-store experience for our customers.

You will have a strong sense of presence on the shop floor and the ability to
communicate confidently with customers. You will always put the customer first
and deliver great customer service striving to exceed customers’ expectations.

Responsibilities

Contribute to the Store Sales Performance by achieving the sales objectives
Maintain good product knowledge and ensure outstanding customer experience
Be proactive in attracting new customers and maintaining relationships with
the existing ones in order to generate new business opportunities
Actively participate in design events and exhibitions, in order to collect and
convert as many leads as possible
Handling customer complaints, seeking assistance, ensuring issues are resolved
to the satisfaction of the customer and the company
Constantly promote a unique and memorable shopping experience (customer focus,
storytelling, extraordinary service, selling skills and attitude)
Keep the CRM system up to date
Exceed all behavioral requirements adhering to the dress code and appearance
guidelines
Ensure the Store is perfectly in line with the Brand Guidelines in terms of VM
and appearance and atmosphere. Respect company norms and procedures and adhere
to Security and Health and Safety regulations
Be always informed on brand activities, locations, events and marketing
activities
Cooperate with other Consumer Sales Functions (Field Sales and Teleselling)
,in an omnichannel approach, in order to facilitate and speed up the customer
journey.

Requirements

‎3+ years’ experience in Sales, preferably for luxury brand retail companies
Bachelor Degree
Fluent in English (mandatory), Arabic language is a plus
Selling attitude with an emphasis on developing business
Ability to leverage networks by cultivating key relationships as well as
knowledge of local marketing and media
Ability to acquire some expertise in Store operation applications (Sales
Force, SAP)
Passion for design, luxury goods, fashion, made in Italy, art, sports and
healthy lifestyle
Passion for fitness and wellness (high standing/no smoking)
Entrepreneurial approach
Ability to create and cultivate a network
Passion for sports, enthusiasm, humility, pro-activity, and ethics complete
the desired profile

Technogym is an Equal Opportunity Employer

We are an equal opportunity employer and value diversity at our company. We
welcome applications from all members of society irrespective of age, sex,
sexual orientation, race, religion or belief.

Discover your potential with a career at Technogym, where work means loving
what you do, taking on challenges, learning from others, sharing a vision and
making it come true