Client Advisor

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the
power of imagination to push boundaries and open new possibilities for our
people, our customers and our communities. This is the core belief that has
guided Burberry since it was founded in ‎1856 and is central to how we operate
as a company today.
We aim to provide an environment for creative minds from different backgrounds
to thrive, bringing a wide range of skills and experiences to everything we
do. As a purposeful, values-driven brand, we are committed to being a force
for good in the world as well, creating the next generation of sustainable
luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

The Client Advisor builds relationships with Burberry 's new and existing
clients, delivering a personalised and elevated experience with commercial
success.
Reporting to the store management, the Client advisor will inspire our clients
by conveying passion for the brand, fashion and luxury products.
As an expert in client engagement and service, the client advisor demonstrates
a high level of knowledge in styling and selling.

RESPONSIBILITIES

SERVICE AND SALES
Meet and exceed individual and store sales and other commercial KPIs
Through storytelling and passion for the brand, inspire our clients creating
desire and love for Burberry with every client interaction
Provide a luxury service and demonstrate knowledge and expertise in product,
fashion and styling
Follow the Client journey to elevate the Client experience in the store:
Ensure a great initial impression; discover your client, be a product and
styling expert and close the sale to maintain the relationship with the
client.
Be efficient in following-up and delivering after-sales services to our
clients
Contribute to the daily operations of the store, by maintaining high luxury
standards in both front and back of house, including appropriate level of
product and replenishment, support with inventory management, markdowns and
stockroom maintenance when required
Follow company policies, guidelines, and procedures. Use visual techniques to
maintain visual standards according to Burberry guidelines
Foster team work and a positive work climate
CLIENT ENGAGEMENT
Build meaningful relationships with Clients
Work by appointment to provide a personalised service and build relationships
with our clients to promote loyalty and incremental purchases.
Capture new luxury clients to grow the individual and store client book with a
commercial objective mindset
Drive retention of clients ensuring volume and spend by contacting them
regularly and ensuring the appropriate follow up on sales or clients requests

PERSONAL PROFILE

A proven track record in delivering sales and exceeding targets
Previous experience in Clientelling
A strong interest in fashion, art and culture
Strong product knowledge and good understanding of store retail operations
Understanding of competitor products
Experience in working as part of a team
Fluent in local language; English proficiency is desirable
Other language knowledge is desirable
Demonstrates Confidence, Curiosity, Conviction, and Care
Enjoys being part of a team
Energetic, Pro-active and self-motivated
Detail-oriented and creative with a passion for selling
Assertive with impeccable presentation and communication skills when dealing
with clients and colleagues at all levels
Results driven and commercial mindset
Flexible, collaborative and adaptable approach to work