IT Field Support Officer

؜ - ؜دبي ؜ -

تفاصيل الوظيفة

IT Field Support Officer(Job Number: IT ‎000031)
Description
* Initiate systems and network troubleshooting and monitoring, ensure that defective components are replaced as needed
* Provide on-site and remote support to users for problems related to the network, the operator, the software, operating systems and system hardware diagnosis
* Train stores team members on the system and its various applications
* Provide the necessary support for the shops POS systems including any issues during the POS daily closing
* Support and maintain the inventory machines in terms of software and hardware, and ensure proper connectivity with the servers
* Log all the incidents and requests in the Service Desk system
* Communicate with network solution providers and other IT support companies and with suppliers in order to get the necessary support regarding Brand Communication interface and files
* Prepare status reports and documentation regarding the installation of hardware and networking equipment
* Monitor the systems on continuous basis in order to ensure that all IT related devices and equipment are at optimum level of performance, and recommend solutions when needed
* Handle the pre-opening phase of new stores in terms of design, installation and configuration
Qualifications
* Technical Degree in Computer Science or a related field
* ‎2-‎4 years of experience in a similar role
* Knowledge in Windows Applications (Windows Clients, Office Applications, Printers and other)
* Fluency in English
* Valid Driving License is a plus
* Proficiency in MS Office
* Cultural Awareness: level ‎1
* Customer Focus: level ‎2
* Analytical Thinking: level ‎2
* Attention to details: level ‎2
* Change and Adaptability: level ‎2
* Communication Skills: level ‎2
* Teamwork: level ‎2
Primary Location: United Arab Emirates-UAE, Dubai
Schedule: Full-time
Unposting Date: Ongoing

ملخص الوظيفة

  • المُعلن : Azadea
  • تاريخ الإعلان : 20/12/2022
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : دبي
  • الراتب : -
  • الهاتف : -

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