IT Field Support Officer(Job Number: IT 000031)
Description
* Initiate systems and network troubleshooting and monitoring, ensure that defective components are replaced as needed
* Provide on-site and remote support to users for problems related to the network, the operator, the software, operating systems and system hardware diagnosis
* Train stores team members on the system and its various applications
* Provide the necessary support for the shops POS systems including any issues during the POS daily closing
* Support and maintain the inventory machines in terms of software and hardware, and ensure proper connectivity with the servers
* Log all the incidents and requests in the Service Desk system
* Communicate with network solution providers and other IT support companies and with suppliers in order to get the necessary support regarding Brand Communication interface and files
* Prepare status reports and documentation regarding the installation of hardware and networking equipment
* Monitor the systems on continuous basis in order to ensure that all IT related devices and equipment are at optimum level of performance, and recommend solutions when needed
* Handle the pre-opening phase of new stores in terms of design, installation and configuration
Qualifications
* Technical Degree in Computer Science or a related field
* 2-4 years of experience in a similar role
* Knowledge in Windows Applications (Windows Clients, Office Applications, Printers and other)
* Fluency in English
* Valid Driving License is a plus
* Proficiency in MS Office
* Cultural Awareness: level 1
* Customer Focus: level 2
* Analytical Thinking: level 2
* Attention to details: level 2
* Change and Adaptability: level 2
* Communication Skills: level 2
* Teamwork: level 2
Primary Location: United Arab Emirates-UAE, Dubai
Schedule: Full-time
Unposting Date: Ongoing
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