Emirates Official Store Supervisor

Job Purpose: Support the Merchandise Support Controllers, and Manager
Merchandise by providing operational supervision at all Emirates Official
Store retail outlets (various locations: Emirates Official Stores; EGHQ, EGIT,
dnata Travel Centre , DXB Airport and The Dubai Mall) . Lead a team of sales
experts to achieve revenue and profit targets whilst ensuring the reputation
of the Emirates brand is sustained at all times. Generic - Supervise
operations at all Emirates Official Stores within the UAE, ensuring financial
targets are met and CCMB branding standards are maintained in line with
department?s visual style guide (VSG) - Ensure inventory management is
monitored in each outlet ensuring detailed standards and procedures document
are available in each part of the business. Organise annual stock-takes and
any flash stock takes that may be required during the financial year. -
Arrange product deliveries to the Official Stores liaising with EK Stores and
the relevant business partners if necessary - Create (with the Specialist) and
maintain a rolling market calendar for your business unit ensuring all other
business units within the merchandise department are in sync. - Produce pre-
agreed weekly or monthly reports (depending on the business) to be provided to
the Manager Merchandise for further discussion. - Arrange monthly visits
ensuring that Official Stores handled are visited at least once a month and
regular store-walks. - Lead, mentor and develop a team of Official Store sales
experts, ensuring financial targets are met and CCMB standards are maintained
to a high standard. Create a monthly roster for the sales team based on the
needs of the business. Official Store responsibilities - Take responsibility
for visual merchandising at the three Emirates Official Stores making changes
once a week at HQ (once a month at the other stores). Decisions will be based
on new product intake, promotional activity and general sales performance
observations - Have full knowledge of the Retail Point of Sale system. Liaise
with the Promotions Support Controller to ensure it remains compliant with
audit requirements at all times. Oversee any future enhancements or required
integrations on this product. - Supervise the setting up and day to day
operations of any remote Official Stores. This includes Dubai Airshow (every
two years starting in ‎2023), possibly Arabian Travel Market (‎2023 onwards) and
any other similar opportunities. Dubai Duty Free responsibilities - Present
new product ideas to the Purchasing team at DDF on a monthly basis ensuring
profit margins for each item are in line with budget expectations - Fulfil DDF
orders in line with their procedures, liaising with EK Stores and arranging
third party transportation requirements - Create invoices for Dubai Duty Free
and ensure payment is made in a timely manner. - Take responsibility for the
fulfilment of any other wholesale account that wants to purchase product from
Emirates Official Store. The Dubai Mall responsibilities - Be the first point
of contact with our Guest Booking system run by Digitickets, UK. Monitor daily
bookings and ensure action is taken should slots need to be cancelled or re-
arranged. - Monitor the Flight simulator customer service mailbox and respond
to all customer enquiries. - Liaise with the Promotions Support Specialist in
order to set up a dashboard and use Google Analytics to make recommendations
on marketing plans based on customer data. - Create invoices for Emaar
Entertainment and ensure payment is made in a timely manner
Qualifications & Experience: Qualifications & Experience and Skills: - ‎12
Years schooling or equivalent - Marketing & Media Communication.Other ‎3+ Years
- Working experience in a sales environment is essential. Leadership of a team
would be a strong - advantage as would experience with marketing calendars and
visual merchandising. - Excellent analytical and reporting skills. Should have
strong communication skills both in written and spoken English. Any other
languages would be an advantage. - It would be a strong advantage to have good
knowledge of the airline industry, Sports events and Arab cultures etc. The
ability to handle several diverse projects concurrently and independently is
critical. - Should have a friendly demeanour and good inter-personal skills. -
Should be Proficient in MS Word, MS Excel and MS PowerPoint.
Salary & Benefits: We offer an attractive tax-free salary, paid in Dirhams,
the local currency of the UAE. The Dirham is linked to the Special Drawing
Right of the International Monetary Fund. It has been held constant against
the US dollar since the end of ‎1980 at a mid-rate of approximately US$‎1=
Dh3.‎66. Besides travel benefits normally associated with an airline, more
information on employee benefits is available within the 'Working Here'
section of this site. By viewing the 'Dubai Lifestyle' section in the site you
can also consider the benefits of Dubai as a location to live and work in.