Store Supervisor

Position Title

Store Supervisor : Store Role

POSITION OBJECTIVE

The job holder will be responsible for assisting the Store Manager in managing
the P &L; and driving sales for the store through efficient store operations,
visual merchandising, customer service delivery, motivation and retention of
store personnel and adherence to company norms.The job holder is also
responsible for sponsoring and coaching the team.

DO - Key Responsibilities

‎1.

Customer Focus

Ensure regular training of store staff on all aspects of customer
service,product knowledge and selling skills.
Implements a high standard of customer focus within the store.
Regularly assesses customer service standards within store
Create seamless customer service orientation among store employees by ensuring
timely and efficient customer service.
Ensure customer needs are met and complaints/queries are resolved in a timely
manner
Assess mystery shopping feedback and prepare action plan for improvement

‎2.

Sales and Commercial Profit

Achieve the targets for the store.
Achieve target productivity metric ( sales per person per day, staff per sqft)
for the store.
Actively seeks ways to achieve or exceed shop sales targets.
Monitor and control expenses ( overtime, local,stock and consumables) through
efficient store operations.
Interpret and act on operational profit and sales reports generated through
finance and focus on improving under-performing areas
Monitor sales performance against last year, last week and budget on a daily
and weekly basis and to give feedback to managers and also to communicate to
staff.

‎3.

Shop Keeping and Store Standards

Ensure accurate stock merchandise and management (stock ageing , stock loss,
space management) within the store.
Assist Store Manager to oversee and monitor all point of sales activities in
the store which includes - sales transactions, tracking customer orders and
payments, registering sale and maintaining inventory updates, providing
service, handling returns and refunds, gathering consumer data for feedback
Assist Store Manager to oversee and monitor the inventory management in the
store ( stock availabililty,order management, back store management, stock
movement within store)
Assist Store Manager to ensure that the store is in compliance with the
company policy for all employment and state laws, including wage and hour,
human rights and equal employment opportunities
Assist Store Manager to ensure the company policy and procedures are
communicated in a timely manner and adhered to accordingly
Assist Store Manager to oversee cash transaction entry and management ( petty
cash, pos cash elements, change floats)
Assist Store Manager to regularly audit own store administration and resolve
any issues
Monitor and continuously seek to understand commercial environment, local
trading patterns, competitor activity and market trends in the retail sector
and their impact on store.
Monitor and handle customer complaints and take corrective action in line with
Company policy
Maintain high standards of visual appearance throughout the store including
all non-retail areas
Maintain window and in-store displays to a high standard in line with
merchandising guidelines
Prepare and review store reports on sales, commercial profit and stock ageing
(slow moving, fast moving and non moving items)
Execute price revisions within the store
Maintain a high level of store health and security for company assets, cash,
stock and customer property
Ensure seasonal peaks, important trading/promotional events are taken account
of when preparing forecasts and staff rosters.

‎4.

People Management

Ensure store expectations and priorities are communicated to staff
Review and provide regular feedback on staff’s performance against
expectations
Carry out regular and relevant in-store training and enrol staff on relevant
Learning and Development courses
Support induction of new recruits through buddy system
Monitor staff welfare ( staff accommodation and transport) and facilitate
complaint resolution
Oversee staff development and drive motivation levels of the store associates
Ensure effective resource planning and succession planning

Qualifications

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Primary Location: AE-AE-United Arab Emirates
Work location/ موقع العمل: Landmark Tower - Dubai , , Dubai25030 ‎25030
Job: Retail Operations
Organization: Lifestyle UAE
Schedule label /الجدول الزمني: Regular
Shift: Standard
Job Type: Full-time
Day Job
Job Posting/نشر تسمية الوظيفة: Jun ‎22, ‎2023, ‎10:04:‎27 AM