Workshop Planner

Established in the 1930s as a trading business, Al-Futtaim Group today is one
of the most diversified and progressive, privately held regional businesses
headquartered in Dubai, United A"rab Emirates. Structured into five operating
divisions; automotive, financial services, real estate, retail and healthcare;
employing more than ‎35,000 employees across more than ‎20 countries in the
Middle East, Asia and Africa, Al-Futtaim Group partners with over ‎200 of the
world's most admired and innovative brands. Al-Futtaim Group's
entrepreneurship and relentless customer focus enables the organisation to
continue to grow and expand; responding to the changing needs of our customers
within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity;
Al-Futtaim Group continues to enrich the lives and aspirations of our
customers each and every day.

Overview of the role:
The role is to control and manage the repair and maintenance activities in the
workshop and to achieve or exceed the business targets by ensuring that
maximum productivity and technician efficiency on the floor as always

What you will do:
Workshop Capacity Planning and Loading
Optimizing Productivity, efficiency and workshop output and review for
continuous improvement
Right job allocation for right technician
Controlling productive time and distribution of jobs
Administer Technicians ' time booking in time clocking system
Control and Plan Carry over jobs as well as work in progress
To implement the Dealer standards on the workshop floor.
Ensure Fixt it Right First Time (FRFT) by assigning right jobs to right
technician
Ensures a Quality job and delivers the vehicles at promised time.
Additional repair jobs are informed to Service Advisors which ensures
rectification of all the necessary repairs in the vehicles.
Identify & recommend training needs for technician
Quality Performance Development Review with technicians
Conduct effective daily and weekly meetings with Technicians team for
necessary updates.
Assist Technical Support Manager in providing Quality Inspection Check Sheets.
Maintaining Service Bulletins and Workshop Manuals.

Required Skills to be successful:
‎1.- Customer management and service experience
‎2.- Strong analytical and communication skills
‎3.- Timely Resolution and Technical skills
‎4.- Proficient in Microsoft Office (Excel and SAP)

About the Team:
Workshop Planner will load jobs to a team of ‎12 to ‎15 Direct Productive
Associates and will be reporting to Workshop Supervisor and plays a crucial
role in achieving budgeted service revenue targets every month by maximum
utilization and productivity

What equips you for the role:
Diploma or Bachelor of Automobile /Mechanical Engineering
‎3 to ‎5 years ' overall experience with automobile dealership - Out of which a
minimum ‎3 years in Service Dept. at planner level
Automotive dealer / distributor business processes, working knowledge of MS
office, ERP skills, people and technical skills.

REF: TB
We're here to provide excellent service but a little help from you can ensure
a five-star candidate experience from start to finish.

Before you click "apply": Please read the job description carefully to ensure
you can confidently demonstrate why this opportunity is right for you and
take the time to put together a well-crafted and personalised CV to further
boost your visibility. Our global Talent Acquisition team members are all
assigned to specific businesses to ensure that we make the best matches
between talent and opportunities. We not only consider the requisite
compatibility of skills and behaviours, but also how candidates align with our
Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves
available to you throughout the application process. We make every effort to
review and respond to every application.