About us
The Luxury Closet is a company born in Dubai, the heart of luxury in the
Arabian Peninsula, where we are redefining the world of luxury. We seek to
challenge the norms and build a sustainable company that is loved and admired
and inspires the modern-day luxury consumer.
Our aim is to unlock and curate the most valuable and exclusive closets from
around the world.
What do we offer?
* A young, dynamic, and forward-thinking environment
* Fast paced and very short decision times for changes
* A canvas for you to truly excel
* 99% of uptime on sunshine
About the role
The Luxury Closet is looking for a Customer Service Associate who will
represent not just the Customer Service Department but The Luxury Closet as a
whole. In this key role, you will exceed productivity goals and deliver
against our customer promises as well as maintaining relationships with
existing clients and providing exceptional service.
Requirements
Responsibilities
* Managing all channels of customers interaction and communication via email, chat, phone.
* Identifying and assessing customers needs to achieve satisfaction.
* Build sustainable relationships and trust with customer accounts through open and interactive communication.
* Build sustainable relationships and engage customers by taking the extra mile and becoming a consultant by helping customers decide on a product and generate revenue for the company.
* Converting general inquiries into sales.
* Provide accurate, valid, and complete information by using the right methods/tools.
* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
* Maintain records of customer interactions, process customer accounts, and file documents where applicable.
* Maintain positive and professional interaction with all the departments associated with the Customer Service Department.
Requirements
* Knowledge of multiple luxury brands is preferred.
* Strong customer service orientation.
* Pro-active service delivery attitude - willingness to stretch and do whatever is required with a hands-on approach.
* MS Office expertise: Word and Excel.
* Extremely reliable and trustworthy.
Job Type: Full-time
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