Reference Code: ‎75252

Retail operations coordinator

Dubai, DU, AE
Fixed Term
The Maison Chloe was founded in ‎1952 by Gaby Aghion, an Egyptian-born
Parisienne who wanted to liberate women's bodies from the stiffly formal
fashion of the time through a luxury ready-to-wear offering.
For almost ‎70 years, Chloe has been inspiring femininity by designing fashion
collections and accessories, crafting stories and sharing experiences. Our
founder's forward-looking vision of femininity continues to inspire our long-
term commitment to support the advancement of women.
Women moving forward. For a fairer future. This is our purpose guiding all we
do. Today, our ultimate goal is to create beautiful products with meaningful
impact for people and for the planet.
We take pride in receiving B Corp certification. As we mark this new stage,
reinventing how we do business, we hope to inspire other organisations.
That's why we are building teams who are committed to our mission. We want to
share this approach within the company and with our community at large.

OVERVIEW

The Retail operations coordinator supports the retail network under his/her
responsibility in all aspects of the business, aims to deliver operational
excellence, and ultimately provides exceptional experiences for our internal
and external clients.

Retail Projects:
* Partner with MEIA Ops manager to further define and execute corporate initiatives including digital/omnichannel tools (Hero, paybylink, clientela V2 etc..).
* Is the key User for corporate/MEIA projects for his/her markets
* Collaborate with the Retail MEIA Teams for strategic boutique projects (openings/relocations/closings); lead the execution of key actions once defined.
* Lead and implement pilot programs within the specified region to guarantee complete execution and quality feedback to the Retail Corporate Team.(ex BOH project)
* Partner with the MEIA Retail Team as it relates to localized and client-centric Art of Living initiatives (boutique environment).
Operations Support:
* Support the day to day boutique operations within the specified region; act as the 1st line of defense for boutique teams.
* Act as the boutique liaison with Chloe Corporate Departments and Richemont Shared Services as needed.
* Manage and is accountable for key operational KPIs (inventory and Audit results) and develop action plans to deliver excellence.
* Act as Finance liaison as it relates to regional vendor/invoicing management (PO/MIGO management) as well as any reports from btq activity needed as per local regulations
* Propose and develop streamlined and cost-effective external vendor relationships.
* Consolidate and escalate recurring IT challenges; propose solutions to the Retail Corporate and Shared Service Teams as needed.
* Consolidate boutique materials needs and share request with appropriate partners ( Ipad, uniforms, packaging…)
* Support boutiques in CS follow up
* Share operational boutique and competitor best practices to the Regional Operations/Retail Corporate Network.

Retail excellence/retail performance:

• Visit boutique on a regular basis and ensure /Reinforce Chloe/Richemont Policies & Procedures to ensure compliance within the specified region /BOH organization


• Manage the overall maintenance of the boutique environment to uphold the Maison's standards and client expectations. **** (including budget management, coordination with Richemont and follow up)


• Consolidate business results/KPI achievement for his region on weekly/monthly/quarterly etc.. depending on needs

Team Development/team engagement:

• Develop & perform new hire (stockists) onboarding to ensure operational consistency and aptitude.


• Support corporate strategic initiatives through regular scheduled boutique staff operational trainings.


• Animate the stockists community